18 administration jobs found in Lansing, MI

SUMMARY Provide leadership and direction to a claims operational team.  Act as a primary, independent, visionary and proactive authority; providing in-depth analysis of claims operational areas including statistical, industrial and regulatory perspectives.  Provide operational consistency and integrity to claims. Serve as a technical expert with regard to department operations.   ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Directly manage and carry out managerial responsibilities in accordance with enterprise policies and applicable laws.  Responsibilities include interviewing, hiring and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Plan, direct, manage and evaluate the day-to-day operations and workflow of production, claims management and customer teams. Consult with claims management...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an...

OBJECTIVE Agency Services Phone Support Representative Objective To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Agency Services support team in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone and through daily document listings and activities reports. RESPONSIBILITIES Agency Services Phone Support Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.   Receive, process, and verify insurance and membership...

SUMMARY:   The Medical Only Claims Specialist II is an experienced level claims role. The incumbent is expected to perform at a high level with minimum supervision. Primarily responsible for the investigation and management of workers’ compensation claims. Conducts one point contact on the managed claims, determines compensability of claims, manages the medical treatment program, and confirms the claimant’s disability will not exceed waiting period timelines.  This includes calling and discussing potential claim activity and work-related injuries with policyholders, and claimants, providers, attorneys, agents, and state agencies, when necessary.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Investigates workers’ compensation claims including a mandatory contact to the employer within the required time frame with additional contacts to the employee or provider, as necessary.   Inform medical providers of billing address and billing...

SUMMARY   Provides leadership and direction to the Service Center Team to ensure that the goals and standards of the department and Accident Fund are being met.   Facilitates the development of cross-functional work teams within the Service Center.   Participates in ongoing development of new products and technologies. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs.   ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Plans, directs, manages and evaluates the day-to-day operations and workflow of a multi-functional and multi-state team of representatives that handle underwriting, billing and policy inquiries.  Approves/Declines underwriting, audit and billing referrals. Has overall accountability for the accuracy and timeliness of premium billings agent commissions and collections. Provides analysis and recommendations as requested by leadership...

OBJECTIVE Associate P/C Premium Control Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide extraordinary customer experience to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To manage and ensure the accuracy of premium-related financial processes within the Property and Casualty (P/C) insurance sector by overseeing the billing, allocation, reconciliation, and control of insurance premiums across personal and commercial lines of business. To follow departmental standards of metrics tracked to ensure quality service. This role supports both internal and external customers by providing accurate policy and billing account information, resolving premium-related inquiries, and maintaining professional communication with policyholders, agents, and agent staff. RESPONSIBILITIES Associate P/C Premium Control Specialist...

OBJECTIVE Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service. RESPONSIBILITIES Associate P/C Customer Service Specialist Responsibilities Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone...

OBJECTIVE P/C Digital Customer Service Specialist Objective To be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via e-mail, chat, and website. To provide proficient online service during standard business hours by responding to and taking ownership of all incoming chats and tickets from internal and external customers and members quickly and courteously. To proactively research and resolve policy and billing issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. To lead the department by excelling in all metrics...

OBJECTIVE Senior Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert. RESPONSIBILITIES...

OBJECTIVE Identity & Access Management Engineer Objective To be responsible for designing, implementing, and maintaining secure, scalable identity and access solutions that protect the organization’s systems and data while enabling efficient and compliant access for users.  This role serves as a technical lead for IAM, ensuring authentication, authorization, and access governance aligning with security best practices, regulatory requirements, and business needs. RESPONSIBILITIES Identity & Access Management Engineer Responsibilities Administer and secure user identities across the Family of Companies by supporting day-to-day identity and access management operations, automated joiner/mover/leaver workflows, troubleshooting complex access issues and support team members through knowledge sharing and guidance.   Design, implement, and maintain secure, scalable IAM solutions, processes, and standards that improve...

OBJECTIVE Supervisor, P/C Customer Service Project & Support Objective To advocate for Property/Casualty Customer Service (PCCS) holistic business needs and coordinate with the PCCS leadership team to determine strategic planning needs. To lead a team of project-focused analysts through hiring, training, and professional development. To schedule, control, adjust, and oversee the daily operation of support analysts and senior support analysts to ensure operational and corporate project expectations are managed and project commitments are met. To act as an expert resource and mentor, developing advanced system knowledge throughout the PCCS department to meet department and company objectives through customer experience. To challenge business processes to strategize goals and identify efficient solutions for complex system and billing-related issues from the PCCS Team. RESPONSIBILITIES Supervisor, P/C Customer Service Project...

OBJECTIVE Director of Property Claims Objective To drive claims performance for the entire property team. To assure compliance and successfully balance adjusted loss expense, loss cost and customer satisfaction.  Directly responsible to ensure the prompt, efficient and consistent handling, operation, control and disposition of all first and third party personal and commercial property claims. To plan, organize and direct the implementation and usage of tools and emerging technology needed through innovation and the simplification of business processes.  To provide direction, leadership and technical services for property claims.  Responsible for ensuring quality and customer service standards are achieved.  Develop and be responsible for assigned division and corporate projects that contribute and support strategic goals. RESPONSIBILITIES Director of Property Claims Responsibilities Promote and champion corporate/divisional...

OBJECTIVE Associate Agricultural Policy Support Specialist Objective To be an effective team member of the Agricultural Policy Services Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters. RESPONSIBILITIES Associate Agricultural Policy Support Specialist Responsibilities Enter data into corporate systems for new business, reinstatements, endorsements, cancellations, and renewal items. Ensure proper coding on all transactions. Verify the accuracy of data to be input, checking for valid codes, correct entries, and entries that may be inconsistent with history file information.   Follow exception processing guidelines.   Maintain up-to-date knowledge of processing procedures, coverages, and automated system operation for processing one line of business. QUALIFICATIONS Associate Agricultural Policy Support...

OBJECTIVE Life Underwriting Support Specialist Objective To be an effective team member of the Life Underwriting Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters. RESPONSIBILITIES Life Underwriting Support Specialist Responsibilities Assist Underwriters by completing tasks necessary to assign risks to a policy by ordering necessary requirements from third party vendors, including medical records. Order medical records and follow-up until they are received. Reconcile medical record invoices and pay fees. Communicate effectively with Underwriters and medical facilities to obtain records as quickly and efficiently as possible.   Facilitate audits for automated underwriting system applications. Manage incoming emails, calls, and messages for Underwriters.   Use company underwriting guidelines, industry guidelines, statutory requirements, and...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   **** This is a temporary, seasonal full-time position in a branch office. Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  As...

SUMMARY:  Primarily responsible for supporting the management of the claim files by analyzing, indexing, re-indexing, and assigning a sub document type to all documents received by the Claims Departments within the Enterprise. Also responsible for identifying key information on documents and inputting information into the keywords of the document and in the appropriate data fields in the claim system.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   · Analyzes incoming documents and assigns the appropriate document sub type to them · Reviews each document and adds pertinent information to the document keywords and to appropriate data fields in the claim system · Re-indexes and appropriately routes documents that have been assigned an improper document type or have been attached to an incorrect claim · Sets priority activities to claim handlers as appropriate upon receipt and review of documents · Performs other duties and...

OBJECTIVE Regional Operations Coordinator Objective The Regional Operations Coordinator (RECO) provides day-to-day assistance to the Managing Partner in the CBT Region . The RECO will also provide operations support to the field force and be the bridge to the Home Office team, when necessary.  RESPONSIBILITIES Regional Operations Coordinator Responsibilities ·         Assist in coordinating the Managing Partner’s calendars with daily operation tasks ·         Manage the recruiting pipeline database and communication  ·         Attend and participate in networking/recruiting events ·         Participate in and execute new agent contracting ·         Coordinate and plan regional meetings and events  ·         Assist with Terminations, Book Reassignments, and agent Office Moves ·         Assist Managing Partners with managing Associate Regional Coordinator ·         Communicate regional and company updates and news to the...

OBJECTIVE To increase sales of non-Medicare individual health insurance products utilizing a network of Farm Bureau Insurance agents and county Farm Bureau administrative managers. To partner with trained health insurance agents in the sales and service of the product. To play a key role in developing new health insurance agents to assure production, compliance, retention and representation throughout the state of Michigan. RESPONSIBILITIES Sell non-Medicare individual health insurance to existing and potential members through a diverse distribution channel that includes Farm Bureau Insurance agents, county Farm Bureau staff, and self-initiated sales.   Partner with trained health insurance agents to complete, in addition to sales and service, specific tasks which may be outside of the agent scope of knowledge or authority. Serve in an advisory role.   Develop trust and confidence with the multi-line agents to properly service...