36 business process analyst jobs found in Lansing

SUMMARY:  Primarily responsible for the following:  Authority to evaluate which submitted vendor physical and phone audits and decide which require further analysis; approval, completion and processing mail audits; processing adjustments, and reviewing phone and physical audits requiring further review in a multi-functional business unit.  Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders. PRIMARY RESPONSIBILITIES: •   Actively engages in the identification of solutions for multiple or cross-functional business areas.  Has an understanding of the direction of the overall industry and evaluates the related impact. •   Evaluate and decide in a timely manner which vendor audits submitted require further review and provide...

SUMMARY:  Primarily responsible for scheduling audit appointments for Premium Auditors. Responsible for the Premium Technician Review OnBase queue and triages incoming phone calls to Premium Audit Department. Responsible for evaluation, approval, completion and processing of basic mail audits and estimating, in a multi functional business unit for a single state or states with similar rules. Provides technical assistance via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center Representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI/regulatory bureaus, and policyholders. EMPLOYMENT QUALIFICATIONS: A. EDUCATION REQUIRED:  Minimum 12 credit hours of coursework in Accounting, Business, Insurance, Finance or related field and progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry-level Business Intelligence Developer to join our team. The position is responsible for creating data processes, data assets, and reporting solutions to help us accomplish our growth and profitability objectives and requires the person to:  Create reports, data extracts, and analyses to support business functions and inquiries. Build, maintain, and document code used to transform, aggregate, and present data. Learn and apply the tools and techniques employed in designing and implementing...

SUMMARY: Primarily responsible for evaluation, approval, completion, and processing of mail audits and reviewing phone audits in a multi-functional business unit.  Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and service center representatives, finance, TPA representatives, and other premium audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders. Respond to telephone, mail, or email inquiries providing direct customer service to internal and external customers related to an audit and other policy concerns. PRIMARY RESPONSIBILITIES: •   Analyze, research, approve, complete and process mail audits. •   Analyze, research, approve, complete, and process the following audit adjustment types: waive, mail, and phone audits.  When an adjustment is denied, notify the parties involved.  •   Make necessary customer contacts to an insured,...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated intern to join our IT Division as an Intelligent Automation Developer Intern. Responsibilities include developing, maintaining, and supporting software applications for new and existing systems. The position requires the person to: Define, develop, test, analyze, and maintain new and pre-existing software programs and applications. Actively participate in code/design reviews and brainstorming sessions. Develop program and system documentation. Analyze and fix software errors in a timely and accurate fashion. Consult with users, architects, project leaders, and management to resolve problems and suggest alternatives. This internship has full-time hours (Monday through Friday) and is in...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Corporate Real Estate Intern - Summer 2027 to join our team. The position requires the following, but is not limited to: Work with commercial leases, operating costs and related correspondence. Analyze property management issues, review proposals, coordinate service/maintenance work and process invoices. Communicate with branch associates, contractors and management to carry out repairs and routine maintenance. Work with other departments in Auto-Owners real estate division, including facilities, security, and contract management. Assist in non-construction projects within the real estate division as needed. Qualifications Students should be enrolled and entering their...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Marketing & Sales Education & Training team as an intern for the summer. This internship is in person, 5 days per week and located in Lansing, MI. The position requires the person to: Develop and prepare educational materials that focus on areas in need of improvement and use these materials in a manner that facilitates the development of other associates. Assess, direct and participate in training and skill building that may include travel to work with Branch and Home Office Associates including management. Direct the activities of associates in meeting company objectives. Objectively evaluate the progress of meeting training objectives; analyze training...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking motivated individuals to join our Corporate Customer Focus Team as a Business and Quality Analyst Intern. The position requires, but is not limited to the following: Act as liaison between the business and technology teams Organize and lead meetings with business, technology, and quality assurance teams Work closely with the business subject matter experts in the definition, training, implementation, and support of business requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures Develop business requirements and related business rules based on business decision(s) Work with software tools to gather and document requirements and...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a web developer to join our Data Science Platform Engineering team. Responsibilities include developing, maintaining, and supporting software applications for new and existing systems. The position requires the person to: Design, develop, test, analyze, and maintain software programs and applications Effectively communicate with business users, team members, and management Design and implement robust, flexible, easily maintainable solutions to problems Identify and present opportunities for process...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Actuarial Division as a Business Intelligence Developer Intern. The position is responsible for creating data processes, data assets, and reporting solutions to help us accomplish our growth and profitability objectives and requires the person to: Create reports, data extracts, and analyses to support business functions and inquiries. Build, maintain, and document code used to transform, aggregate, and present data. Learn and apply the tools and techniques employed in designing and implementing business intelligence solutions. Develop an understanding of our data sources and data flows. Effectively communicate with other employees through verbal and written...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in one of our tech offices. Our tech office for this role is in Lansing, Michigan only. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our IT Performance Testing team. The position requires the person to: Read, analyze and interpret performance testing requests. Work with software developers, business analysts, quality analysts, project managers, architects, and HR leadership to understand front-end and...

SUMMARY:   Primarily responsible for expediting agent issues by analyzing internal business factors to produce immediate solutions. Assists agents with inquiries related to underwriting rules, procedures, regulations, and Audit issues. Mentors Renewal Specialists with complex agency/insured questions and policy information. Reviews policy structures to determine if changes need to be made to stay in compliance with bureau rules and regulations. Trains new Renewal Specialists. Provides customer service to agencies and policyholders related to complex inquiries, policy, and audit information. Contacts include state rating bureaus, Business Development Consultants, Business Development Directors, Service Center Managers, Underwriting Technical Advisor,  Service Center staff, Finance Department, Claims Department, agents and policyholders.      PRIMARY RESPONSIBILITIES:  Demonstrated ability to analyze and examine agent issues to resolve them immediately through completing...

SUMMARY: Level I is in a learning capacity and will progress to the senior level when the incumbent qualifies and is  able to provide coverage and assistance across all primary responsibilities and focus areas  independently. This job is primarily responsible for products and services underwritten by the Enterprise that require  manual processes due to the complex nature of the request or system limitations. Performs in-house  collection activity that ultimately determines financial resolution of delinquent funds owed to the  Enterprise. Services, bills and manages tasks related to “specialty” (i.e. Loss Sensitive, AccuPremium)  business underwritten by the Enterprise. Calculates commission owed to agencies on a monthly basis  and handles all servicing related to agency commissions. Contacts include: Enterprise employees,  agents and policyholders, external collection agencies, NCCI and legal representatives.  PRIMARY RESPONSIBILITIES:  • Maintains in-depth knowledge of policy...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our User Experience team as a User Experience intern for the summer 2027. This internship is in person, 5 days per week and located in Lansing, MI. The position requires the person to: Review project assignments with management and with project teams. Conduct and analyze user research, including usability studies, user interviews and surveys. Develop information architecture needed for web development and user interactions. Work with prototyping and graphics software. Assist with other duties as assigned within the department or elsewhere upon request. Desired Skills & Experience Student should be currently enrolled and entering their junior or senior year in...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking motivated individuals to join our team for summer internships for Business and Quality Analysts. This internship is in-person, 5 days per week and located in Lansing, MI. The positions require, but are not limited to, the following: Act as liaison between the business and technology teams Organize and lead meetings with business, technology, and quality assurance teams Work closely with the business subject matter experts in the definition, training, implementation, and support of business requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures Develop business requirements and related business rules based on business decision(s) Work...

Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Location Details: Lansing, Michigan Position Schedule / Shift: Hybrid – Field Schedule Monday – Friday: 8:30 AM EST – 5:30 PM EST. Position Summary: Join our team as a Field Property Claim Specialist serving the Lansing, Michigan area, where you’ll be the face of our claims experience and make a meaningful difference for customers during challenging times. In this role, you’ll inspect property damage, investigate claims, and work directly with homeowners to provide exceptional service and fair claim resolutions. If you enjoy working independently, building relationships, and combining problem-solving skills with field-based work, this is an opportunity to grow your career while helping customers recover and move forward. Now offering a $2500 sign on bonus to qualified candidates! Key Responsibilities: Reviewing assigned claims Contacting the insured and other...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a web developer intern to join our Analytics Web Systems team this summer. Responsibilities include developing, maintaining, and supporting software applications for new and existing systems. The position requires the person to: Design, develop, test, analyze, and maintain software programs and applications Effectively communicate with business users, team members, and management Design and implement robust, flexible, easily maintainable solutions to problems Identify and present opportunities for process improvement   This internship has full-time hours (Monday through Friday) and is in person in Lansing, Michigan. Interns choose their start and end dates. Most join in mid-May and stay until...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Data Engineering intern to join our team this summer. The position analyzes data processes and the needs of users and stakeholders; develops project plans; and designs, implements, and manages data quality, data reporting, and governance solutions. The position requires the person to:  Work with project stakeholders to identify business requirements and expected outcomes. Create, evaluate, and summarize data assets in a form acceptable for use within the Company or outside the Company, including use by government bureaus, agencies, and others. Evaluate and complete regulatory data requests in an accurate and timely manner. Understand data sources and the data lineage of various...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated underwriting trainee to join our team. This job performs and applies insurance coverage, rules and guidelines to execute the underwriting decision-making process according to Company underwriting philosophy. This job includes training and development through completion of the Company’s underwriter training program for the assigned line of insurance and requires the person to: Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make...

SUMMARY:  Provider Relations Specialist I Responsible for servicing internal and external customers who contact AF Group via the ACD phone line. Responsible for providing quality, consistent and accurate medical payment information to internal and external customers.  Provider Relations Specialist II Responsible for analyzing billings including outpatient hospital and multiple surgeries by utilizing our Medical Bill Review (MBR) software and reference library to determine appropriateness of codes and excessive charges. Responsible for making coding determinations according to state rules and regulations.  PRIMARY RESPONSIBILITIES:  PRIMARY RESPONSIBILITIES: Provider Relations Specialist I •    Utilizes ACD phone lines to manage incoming calls and inquiries. •    Provides high level of customer service for all internal or external customers thru telephonic, email and fax. •    Demonstrates dependable work ethic. •    Manages confidential client information with discretion and good...