2 claims operations technician jobs found in Lansing, MI

SUMMARY:  Primarily responsible for performing incident management on Enterprise IT equipment, which includes installation, maintenance, troubleshooting, and repair of hardware and software. Assists and consults with vendors, consultants, subject matter experts, management, and the customer on the evaluation, analysis and troubleshooting of systems. Provides support documentation, workarounds and solutions to customer and peers through training and communication. Maintains a high level of customer service through relationship management and actionable follow through. Expounds upon the skills and responsibilities of the Systems Support Technician position. This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: A. EDUCATION REQUIRED:   Associate degree in computer science field...

SUMMARY:   Primarily responsible for providing customer service and underwriting technical support to agencies and policyholders related to underwriting rules, procedures and regulations, policy, and audit information.   Reviews & approves/declines endorsement requests and responds to bureau criticisms to maintain policies and stay in compliance with Accident Fund’s and bureau rules and regulations. Verifies coverage for current policy and/or additional named insureds/DBA’s/locations.   Completion of experience rating promulgations or Loss Pricing & Projection Model.   Mentors PPRs & CBR’s with basic questions and policy information.   Contacts include state rating bureaus, Service Center staff, Business Development Consultants, Business Development Managers, Corporate Underwriting, Finance Department, Claims Department, agents, and policyholders.   ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Respond to...