2 claims support representative jobs found in Lansing

SUMMARY Manages the daily operations of the Claims Department to achieve growth and underwrite profitability goals. ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned.  Manages a multi-functional unit of claim professionals and support staff. Leads claim team in support of department initiatives and strategies in cost containment, case file handling, customer service, and quality. Consistently monitors workflows to maximize accuracy and efficiency. Maintains an acceptable level of service and customer satisfaction and retention. Effectively manages the quality review process. Develops unit goals, objectives, processes, procedures, and systems. Stays abreast of changes in workers’ compensation statutes, case law, and rehabilitation advancements. Identifies team staffing needs and takes necessary measures to ensure appropriate levels of service. Mentors employees and develop career paths with growth...

OBJECTIVE MACP Subrogation Claims Representative Objective To maximize the recovery of Farm Bureau Insurance paid claims by handling Michigan Assigned Claims Plan (MACP) subrogation efforts for recovery cases, as well as provide technical support for the Assigned Claims Unit. RESPONSIBILITIES MACP Subrogation Claims Representative Responsibilities Review and evaluate each subrogation file as directed to determine if all pertinent investigative information has been provided. Follow up with adjusters as necessary to obtain additional information.   Work with computer systems keying functions, including but not limited to, letter composition, log entry, time entry, diary entry, report of investigation composition, and draft production.   Handle subrogation claims on behalf of the Michigan Assigned Claims Plan. Confirm file closings and subrogation assignments.   Develop a working knowledge of the Michigan No-Fault Law and...