10 contact center customer care associate jobs found in Lansing, MI

SUMMARY: This role will focus on maintenance of our incoming workload, issue resolution and first report of injury (FROI) issues.   This position determines jurisdiction for entry of first notice of injury (FNOI) from multiple sources and distributes to the proper destination.   Enters and supports priority and special requests, including correcting newly-created claims.     ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Identifies jurisdiction, date of injury and special/additional handling items; researches and re-indexes non-new claim submissions to route to appropriate handling.  Receives incoming general new claims calls for all entities; backup for ACD calls in the event of telephone system shutdown. Makes changes, corrections and updates on newly created and/or existing claims or submissions as well as guiding end-users on process techniques in various applications. May serve as a resource regarding...

SUMMARY:   Primarily responsible for expediting agent issues by analyzing internal business factors to produce immediate solutions. Assists agents with inquiries related to underwriting rules, procedures, regulations, and Audit issues. Mentors Renewal Specialists with complex agency/insured questions and policy information. Reviews policy structures to determine if changes need to be made to stay in compliance with bureau rules and regulations. Trains new Renewal Specialists. Provides customer service to agencies and policyholders related to complex inquiries, policy, and audit information. Contacts include state rating bureaus, Business Development Consultants, Business Development Directors, Service Center Managers, Underwriting Technical Advisor,  Service Center staff, Finance Department, Claims Department, agents and policyholders.      PRIMARY RESPONSIBILITIES:  Demonstrated ability to analyze and examine agent issues to resolve them immediately through completing...

SUMMARY:   Primarily responsible for the customer service process associated with workers compensation claims which includes servicing customers who contact us via the ACD phone line and supporting the claims management process for all claims teams across the Enterprise.   Acts as a back up to the claims intake process. Acts as a backup to the Service Center Business Development and Provider Relations teams on the ACD phone line.   Note- This position has an end time of 6:00 pm.    PRIMARY RESPONSIBILITIES:  Supports the customer service work and processes for the Enterprise claims teams as well as the Subrogation Teams. Answers claim inquiries from policyholders, agents, injured workers, attorneys, pharmacies, medical providers for multiple jurisdictions for the Enterprise claims teams.   Provides verification of claim status for multiple jurisdictions using multiple technology sources.   Performs all facets of IME’s, AME’s, DDE’s, QME’s and any...

SUMMARY:  Primarily responsible for the customer service process associated with workers compensation claims which includes servicing customers who contact us via the ACD phone line and supporting the claims management process for all claims teams across the Enterprise. Provides primary support for California jurisdictional claims. Acts as a back up to the claims intake process. Acts as a backup to the Service Center Business Development and Provider Relations teams on the ACD phone line. Please note that this position has an end shift time of 6:00 pm.    · Inputs notes into medical bill review web-based system for disputes/denials. · Manually produces claim welcome packets as requested. · Researches outstanding checks for escheatment process and mails form letter to check recipient if applicable. · Forwards travel documents back to sender requesting additional information. PRIMARY RESPONSIBILITIES: (Brief bullet points detailing the major duties, not tasks, for this job...

Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Location Details: Lansing, Michigan Position Schedule / Shift: Hybrid – Field Schedule Monday – Friday: 8:30 AM EST – 5:30 PM EST. Position Summary: Join our team as a Field Property Claim Specialist serving the Lansing, Michigan area, where you’ll be the face of our claims experience and make a meaningful difference for customers during challenging times. In this role, you’ll inspect property damage, investigate claims, and work directly with homeowners to provide exceptional service and fair claim resolutions. If you enjoy working independently, building relationships, and combining problem-solving skills with field-based work, this is an opportunity to grow your career while helping customers recover and move forward. Now offering a $2500 sign on bonus to qualified candidates! Key Responsibilities: Reviewing assigned claims Contacting the insured and other...

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.   Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.   Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Please note: This is not a remote role; you will be required to work in the territory listed on the job posting.   Your Impact at GEICO            As a Field   Auto Damage Trainee,   you’ll...

SUMMARY:   T his position will provide legal assistance to the attorneys representing the Enterprise in all aspects of legal case preparation and file management including legal research; analyzing law sources such as statutes, judicial decisions, legal articles and legal codes; drafting complex documents; contacting and interviewing clients, attorneys and witnesses; and collecting documents and information relevant to cases. The position requires you to perform expected tasks with minimal supervision.   RESPONSIBILITIES/TASKS:   Review and summarize medical and other records and prepare summaries of relevant information. Interview witnesses to gather information or confer with personnel in other departments and outside the organization while performing research or other legal responsibilities. Assist attorneys with complex caseload research, subject and topic research, and briefings of court cases. Provide advice and guidance on a variety of...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission.  We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business $5,000 New Agent Ramp-up Incentive This supports your transition by providing additional income as you develop your pipeline and build a strong foundation for long-term success If you enjoy helping people, building relationships, and earning more through performance, we’ll provide the training, tools, and support to help you succeed Success in this role comes from: Consistent outreach Proactive engagement with prospective clients Strong follow-up Community networking Building trust with clients Location Details : Lansing, Michigan Position Schedule: · Monday - Friday 8:30 a.m. – 5:30 p.m....

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our IT Division as a Network Administrator (Telecommunications Specialist). This role handles the administration of the networks for two data centers, our Home Office campus, and branch offices. A bachelor’s degree in a computer-related field with a focus in Networking Systems or equivalent experience is required. Responsibilities include: Troubleshooting any network equipment or connection issues (Routers, Layer 2 and 3 switches, WAN acceleration devices,...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Claim Expediter. The position requires the person to: Contact involved parties, describe claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by Company guidelines. Acquiring knowledge of basic, limited, claim handling procedures; and have the ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a Branch, Field, or Senior Claim...