2 customer care consultant jobs found in Lansing

OBJECTIVE Supervisor, P/C Customer Service Project & Support Objective To advocate for Property/Casualty Customer Service (PCCS) holistic business needs and coordinate with the PCCS leadership team to determine strategic planning needs. To lead a team of project-focused analysts through hiring, training, and professional development. To schedule, control, adjust, and oversee the daily operation of support analysts and senior support analysts to ensure operational and corporate project expectations are managed and project commitments are met. To act as an expert resource and mentor, developing advanced system knowledge throughout the PCCS department to meet department and company objectives through customer experience. To challenge business processes to strategize goals and identify efficient solutions for complex system and billing-related issues from the PCCS Team. RESPONSIBILITIES Supervisor, P/C Customer Service Project...

Position Title Branch Banking Client Consultant II   Location Lansing, MI 48917   Job Summary Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: JOB   RESPONSIBILITIES     Sales Performance : Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively   seek   and deliver the right client introductions to the right team...