1 customer care consultant jobs found in Lansing, MI

OBJECTIVE To drive successful performance and improvements by analyzing the existing or ideal organization as well as current and future state business processes and workflow needs. To assess and help create effective business models and their integration with technology. To drive consistency across all deliverables. To be responsible for the success of the product, project, or process. To provide critical thinking to make necessary decisions and recommendations. To understand user and customer needs, business goals, and collaborate with development teams and stakeholders to deliver results which meet those needs. RESPONSIBILITIES Perform an internal consulting role that has responsibility for investigating business objectives, workflows, and processes. Identify options for improving business systems and bridge the needs of the business with the use of improved business processes and information technology.   Participate in...