4 customer center technical analyst jobs found in Lansing, MI

OBJECTIVE P/C Operations Quality Analyst Objective To advance service excellence and operational efficiency by analyzing quality data, evaluating voice and digital interactions, and ensuring compliance with regulatory and departmental standards. To identify performance trends, partner with stakeholders to implement improvements, and contribute to the design and execution of quality frameworks, process enhancements, and strategic initiatives that elevate customer service and align with business objectives. RESPONSIBILITIES P/C Operations Quality Analyst Reponsibilities Monitor and evaluate customer and field interactions across voice and digital channels, conduct quality assessments (QA), and analyze trends to proactively identify performance gaps, address compliance and systemic issues, and provide actionable insights that support continuous improvement and alignment with service and quality standards.   Maintain expert...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   After in office training is completed, this position will report to an office 1-2 times per month. Associate Attorney – AAA/The Auto Club Group Reports to: Supervising Practice Leader Under moderate supervision, handle litigation and cases of intermediate-level exposure and complexity in which the insured or the Company is a defendant.  Able to transition from courts of limited exposure to courts of unlimited exposure.  Develops and applies skills to control all aspects of litigation, including trial preparation, discovery, negotiation, presentation and appeals from District to Circuit Court.  To support those duties, we are applying a monthly cap on new case assignments. Primary Duties and Responsibilities (details of the basic job...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated functional analyst to join our team. This job is responsible for performing complex functional configuration, testing, and maintenance tasks for one or more third-party designed packaged technology solutions. Work is performed under limited supervision and requires the person to: Review project assignments with management or other team members. Perform the functional configuration of the assigned third-party designed packaged technology system. Perform unit and integration testing of assigned...