9 customer service call center representative jobs found in Lansing

Customer Service Rep I Full-time Shift: 8:00 am to 8:00 pm (Shift bidding process based on seniority) Lansing, MI Assessment required-  Customer Service Rep   Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. The Customer Service Reps analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.  Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts).  Organize work to meet National/Corporate/Department Production and Quality Standards.  Reroute misdirected...

SUMMARY The main focus for this role is developing/monitoring models used in multivariate analysis, linear modeling and data mining.  This would include developing and testing predictive risk models; interact, understand and articulate complex mathematical and computational learning concepts (to appropriate staff). In addition, this position will be expected to understand the business goals (growth) and capital strength and make strategic recommendations to enhance business processes and reflect our strategic goals.   ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Responsibilities will be multi-disciplinary and will include:  Provides technical and quantitative analysis for predictive modeling group.   Assists in statistical data mining and actuarial research by applying advanced statistical concepts. Uses computer technology, computer modeling, spreadsheet applications, software tools, and programming...

OBJECTIVE Associate Medical Claims Representative Objective To provide efficient investigation, evaluation and negotiation of Michigan No-Fault and Michigan Assigned Claims Plan claims. RESPONSIBILITIES Associate Medical Claims Representative Responsibilities Respond to and control the disposition of all assigned Michigan No-Fault/Workers' Disability Compensation claims.   Work with computer systems keying functions, including but not limited to letter composition, log entry, dairy entry, report of investigation composition and draft production.   Read and apply policy of Michigan No-Fault/WC acts as written. QUALIFICATIONS Associate Medical Claims Representative Qualifications Required : High school diploma or equivalent required.   Prior experience in an insurance, medical and/or customer service related field required.   Must possess a valid driver license with an...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   **** This is a temporary, seasonal full-time position in a branch office. Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  As...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Life Customer Service Representative professional to join our team. The position requires the person to: Work effectively with agents, policyholders, and associates at all levels. Communicate effectively in verbal and written form. Make computer inquiries and entries relating to policyholder accounts. Communicate effectively with agents and others as needed to research problems and find solutions. Prioritize and organize work to ensure it is completed in a timely manner. Regular...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work with policyholders and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then: assist with reviewing and answering basic inquiries from customers make computer inquiries and entries relating to customer accounts communicate with customers and others as needed to research problems and find solutions collect pertinent information from customers to handle inquiries in a timely and accurate manner. Prioritize and organize work to ensure it is completed in a timely manner Document customer requests and Learn how to and then assist agents with basic tasks Work with confidential and/or...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days a week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then assist with reviewing and answering basic inquiries from customers. Learn how to and then make computer inquiries and entries relating to customer accounts Learn how to and then communicate with customers and others as needed to research problems and find solutions Learn how to and then collect pertinent information from...