3 customer support specialist jobs found in Lansing, MI

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking a Placement Specialist to join our growing team. The individual in this role will be responsible for managing and executing key components of the new business and renewal processes for insurance accounts. This includes overseeing timelines,...

OBJECTIVE Underwriting Support Specialist - GLAIC Objective To provide comprehensive underwriting, processing, marketing, and technical support for Great Lakes Agribusiness Insurance Company (GLAIC) products. To quote new and existing policies, processing transactions, and working closely with GLAIC Underwriters to support risk evaluation and decision-making. To serve as a primary support and processing resource, exercises limited underwriting authority within established guidelines, and acts as a marketing and technical resource for agents and internal partners. To deliver outstanding customer service that consistently goes above and beyond expectations. Until GLAIC volume increases, this position will function as a hybrid processor, supporting both GLAIC and Farm Bureau policies.. RESPONSIBILITIES Underwriting Support Specialist - GLAIC Responsibilities Acquire and maintain in-depth product, underwriting, and technical...

SUMMARY: Effectively supervises the day-to-day work and team performance of the Non-Exempt Medical Only Claim Specialists to ensure the goals and customer service expectations are met. Acts as a direct supervisor for non-exempt claim professionals handling assigned claims. Responsible to supervise all aspects of this team and work with other departments as it relates to process, workflows, and continuous improvement opportunities which may cross departments. Identify ways to continuously improve claim process and workflows. Objectively evaluate opportunities against objective results or historically reports to support changes. Works with managers and employees to identify methods of improving employee performance and closing performance gaps. Responsible to work with peer Supervisors and Claim Management team to ensure all training is coordinated and delivered in a timely manner. Must know all training materials and have ability to deliver these materials with limited notice....