33 operations jobs found in Lansing, MI

OBJECTIVE P/C Operations Quality Analyst Objective To advance service excellence and operational efficiency by analyzing quality data, evaluating voice and digital interactions, and ensuring compliance with regulatory and departmental standards. To identify performance trends, partner with stakeholders to implement improvements, and contribute to the design and execution of quality frameworks, process enhancements, and strategic initiatives that elevate customer service and align with business objectives. RESPONSIBILITIES P/C Operations Quality Analyst Reponsibilities Monitor and evaluate customer and field interactions across voice and digital channels, conduct quality assessments (QA), and analyze trends to proactively identify performance gaps, address compliance and systemic issues, and provide actionable insights that support continuous improvement and alignment with service and quality standards.   Maintain expert...

OBJECTIVE To be responsible for establishing and executing the organization's IT Service Management function, ensuring that IT services are delivered reliably and consistently. To oversee the coordination of major incidents, drive problem management, and maintain queue health to minimize business disruption. To drive continual service improvement by building the company's knowledge management practice, developing data-driven reporting capabilities, and championing a culture of informed decision-making. To work cross-functionally, this role partners with teams across the organization to design and implement customer-oriented processes and workflows. To be highly adaptable, relationship-driven, and results-oriented.  To be comfortable building structure from scratch as they are running established operations. RESPONSIBILITIES Oversee the major incident coordination process - ensuring the right people are engaged, communications to...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note we are not currently hiring fully remote positions and our office for this role is in Lansing, Michigan only. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a predictive modeler to join our analytics teams. The position requires the person to: Use statistical or machine learning techniques to build models that address business needs and comply with regulatory requirements Work with large, complex data sets and develop a working knowledge of Auto-Owners data structures and metrics Conduct ad-hoc analysis and present results clearly at...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join us as a Mailing Services Technician. This job requires the person to: Sort and process incoming and outgoing company mail pieces. Accurately file agency mail by numerical agency code and name. Check and determine the most prudent mailing method. Assemble and attach applicable forms and endorsements.  Thoroughly review filed documents and/or assembled policies for accuracy. Operate mailing equipment and computer applications. Those activities associated with mail operations, including, but not limited to frequently standing and walking for extended periods of time. Occasionally required to lift or move up to 35 pounds, at times shoulder level, and...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note we are not currently hiring fully remote positions. All candidates must have the ability to work in our home office in Lansing, Michigan twice a week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced data scientist to join our analytics teams. The position requires the person to: Lead the design, development, validation, and deployment of statistical and machine learning models that address complex business needs and comply with regulatory requirements Use statistical and machine learning techniques to build models that...

SUMMARY Provide leadership and direction to a claims operational team.  Act as a primary, independent, visionary and proactive authority; providing in-depth analysis of claims operational areas including statistical, industrial and regulatory perspectives.  Provide operational consistency and integrity to claims. Serve as a technical expert with regard to department operations. ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Directly manage and carry out managerial responsibilities in accordance with enterprise policies and applicable laws.  Responsibilities include interviewing, hiring and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Plan, direct, manage and evaluate the day-to-day operations and workflow of production, claims management and customer teams. Consult with claims management across...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Discovery Paralegal to join our team. We are looking for the right individual to join our team to assist our Discovery Team with preparing responses to discovery requests, working with various internal resources to identify and collect responsive material and facilitating document production to outside counsel. The position requires the following, but is not limited to: Review and evaluate discovery requests and recommend responses, limitations and objections for attorney...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as an Accounting Intern. The position requires the person to: Prepare accounting reports for federal and state agencies. Learn to use and understand insurance accounting principles. Assist in developing automated accounting systems from manual operations. Utilize computer stored data for problem solving. Provide management with reports that can be used in decision making.   Qualifications Students should be currently enrolled and entering their junior or senior year in college Above average communication skills (written and verbal) Ability to resolve complex issues Organize and interpret data Ability to handle multiple assignments Detail oriented...

OBJECTIVE General Manager, MACMA Objective To manage the overall operations of the Michigan Agricultural Cooperative Marketing Association (MACMA) and ensure that revenue earned is sufficient to financially support MACMA operations. To establish the prices and other terms of trade which will achieve optimum returns to members from the sales of processing apples. To assist the Great Lakes Ag Labor Services (GLALS) Manager with labor-related meeting coverage and mentor GLALS field-based staff working with growers in the industry. RESPONSIBILITIES General Manager, MACMA Responsibilities Negotiate prices and other terms of trade with buyers for the MACMA Processing Apple Division, achieve optimum returns to members. Develop and maintain profitable outlets for processing apples. Effectively utilize committee members in negotiations with buyers.   Collect, analyze, and publish all pertinent supply and demand factors for the...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities.  After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note we are not currently hiring fully remote positions. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a predictive modeler to join our analytics teams. The position requires the person to: Use statistical or machine learning techniques to build models that address business needs and comply with regulatory requirements Work with large, complex data sets and develop a working knowledge of Auto-Owners data structures and metrics Conduct ad-hoc analysis and present results clearly at multiple-levels of stakeholders through visual displays...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description The location of position is flexible and may be available to work in another location and/or remotely based on the need of the department. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Loss Control Consultant. The position requires the person to: Delivery of high quality multi-line risk evaluations and loss analysis of exposures and controls related to Workers’ Compensation, Property, Inland Marine, Umbrella, Builders’ Risk, Products/Completed Operations, Commercial Auto, Garage Liability/Dealer’s Blanket and General Liability. Have a team-based approach working with other internal associates and departments, as well as our agency partners, to provide effective risk improvement consultations to...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in one of our tech offices. Our tech office for this role is in Lansing, Michigan. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and highly motivated individual to join our IT Division as an SAP ABAP Senior Software Developer. This position is ideal for someone who thrives in a collaborative environment and is passionate about developing and maintaining robust SAP solutions that support business operations and innovation....

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Underwriting department as a Phone Auditor. The position requires the person to: Determine proper classifications, premium exposure, and scope of operations applicable to the policyholder based on the audit information obtained Become familiar with premium auditing policies, procedures, and objectives in order to understand their meaning and use Effectively communicate with policyholders, independent agents, and other employees through verbal and/or written means Provide...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note we are not currently hiring fully remote positions. All candidates must have the ability to work in our home office in Lansing, Michigan from time to time. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a data scientist to join our analytics teams. The position requires the person to: Use statistical and machine learning techniques to build models that address business needs and comply with regulatory requirements Work with large, complex data sets and develop a comprehensive knowledge of Auto-Owners data structures and metrics...

About Acrisure:   Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.  Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.   Job Summary:   The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client...

SUMMARY: Are you looking for an internship where you will work with a group of dynamic insurance professionals who are committed to social responsibility, making workplaces safe, and making a difference? If so, consider building your skills and starting your career with AF Group. Interns will work with employees throughout the organization to attain business objectives in the areas of insurance operations and corporate functions. Interns will gain exposure to agents, policyholders, health care providers, claimants, attorney and other AF Group staff and customers, as directed by business needs. Diverse knowledge of insurance company operations will be beneficial. Check out the Internships at Emergent Holdings video  to learn more. JOB DESCRIPTION: Performs duties related to the major functional areas of Corporate Events and administration Performs administrative tasks associated with meetings and events, such as event design research, event sourcing, budget creation,...

OBJECTIVE Michigan Farm Bureau – Legal Internship   Are you looking for a challenging and rewarding paid internship opportunity with one of Michigan’s top ranked workplaces? Michigan Farm Bureau is seeking to hire one legal intern in 2025.   Our interns will receive hands-on training and support from their managers and company mentors, will support the day-to-day operations of their divisions, and may have the opportunity to work on various project teams.     About Us Michigan Farm Bureau represents Michigan’s vast agricultural diversity and farms of all types and sizes as the state’s largest general farm organization. We’re proud to be a grass-roots organization where members from our 65 county Farm Bureaus have input and influence at the local, state and national levels. Here's a sampling of the activities Michigan Farm Bureau performs:  Represent members and advocate on behalf of member-adopted policy in the state Legislature...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Operational Services Division as a Warehouse Technician. This job consists of performing the processes and procedures that are needed to fulfill all customer orders and requests. This is done under general supervision.   Essential Functions: Filling customer orders with a very high level of accuracy. Perform assigned jobs efficiently. Ability to determine appropriate packaging needed for damage free shipping. Recognizes and reports inaccurate information on requests and orders. Ability to operate shipping equipment and software. Regularly participates in ensuring the accuracy of the inventory. Regular and consistent attendance in meeting a defined work schedule....