07/22/2026
SUMMARY: Primarily responsible for evaluation, approval, completion, and processing of mail audits and reviewing phone audits in a multi-functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and service center representatives, finance, TPA representatives, and other premium audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders. Respond to telephone, mail, or email inquiries providing direct customer service to internal and external customers related to an audit and other policy concerns. PRIMARY RESPONSIBILITIES: • Analyze, research, approve, complete and process mail audits. • Analyze, research, approve, complete, and process the following audit adjustment types: waive, mail, and phone audits. When an adjustment is denied, notify the parties involved. • Make necessary customer contacts to an insured,...
AF Group
Lansing, MI
Full Time
