05/18/2026
SUMMARY: Perform production and quality audits to ensure operations are effective, consistent and in compliance with business rules and processes. Primary focus includes, but is not limited to, auditing the Service Center teams Claims Support, Business Development, Billing Service Center. Responsible for performing administrative and support tasks which may be highly confidential and sensitive in nature. PRIMARY RESPONSIBILITIES: · Conducts and executes the production statistics and quality audits of completed work in comparison to established documented procedures to determine accuracy within the Service Center in a timely fashion while being in compliance with statutory regulations (30%). · Partner with management, union representatives, human resources, and team members to establish and maintain production and quality standards for Service Center teams (15%). · Compile, create, prepare and review information, audits and reports for accuracy as requested or...
AF Group
Lansing, MI
Full Time
