28 service associate jobs found in Lansing

OBJECTIVE To be responsible for establishing and executing the organization's IT Service Management function, ensuring that IT services are delivered reliably and consistently. To oversee the coordination of major incidents, drive problem management, and maintain queue health to minimize business disruption. To drive continual service improvement by building the company's knowledge management practice, developing data-driven reporting capabilities, and championing a culture of informed decision-making. To work cross-functionally, this role partners with teams across the organization to design and implement customer-oriented processes and workflows. To be highly adaptable, relationship-driven, and results-oriented.  To be comfortable building structure from scratch as they are running established operations. RESPONSIBILITIES Oversee the major incident coordination process - ensuring the right people are engaged, communications to...

OBJECTIVE Associate Property Claims Representative Objective To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company. RESPONSIBILITIES Associate Property Claims Representative Responsibilities Investigate, evaluate and control property and casualty claims under close supervision.   Acquire working knowledge of general procedures and good claim practices.   Acquire basic working knowledge of various types of buildings, construction,...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an...

OBJECTIVE Underwriting Support Specialist - GLAIC Objective To provide comprehensive underwriting, processing, marketing, and technical support for Great Lakes Agribusiness Insurance Company (GLAIC) products. To quote new and existing policies, processing transactions, and working closely with GLAIC Underwriters to support risk evaluation and decision-making. To serve as a primary support and processing resource, exercises limited underwriting authority within established guidelines, and acts as a marketing and technical resource for agents and internal partners. To deliver outstanding customer service that consistently goes above and beyond expectations. Until GLAIC volume increases, this position will function as a hybrid processor, supporting both GLAIC and Farm Bureau policies.. RESPONSIBILITIES Underwriting Support Specialist - GLAIC Responsibilities Acquire and maintain in-depth product, underwriting, and technical...

OBJECTIVE Senior Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert. RESPONSIBILITIES...

OBJECTIVE Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives. RESPONSIBILITIES Commercial Service Center Representative...

OBJECTIVE To increase sales of non-Medicare individual health insurance products utilizing a network of Farm Bureau Insurance agents and county Farm Bureau administrative managers. To partner with trained health insurance agents in the sales and service of the product. To play a key role in developing new health insurance agents to assure production, compliance, retention and representation throughout the state of Michigan. RESPONSIBILITIES Sell non-Medicare individual health insurance to existing and potential members through a diverse distribution channel that includes Farm Bureau Insurance agents, county Farm Bureau staff, and self-initiated sales.   Partner with trained health insurance agents to complete, in addition to sales and service, specific tasks which may be outside of the agent scope of knowledge or authority. Serve in an advisory role.   Develop trust and confidence with the multi-line agents to properly service...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Operational Services Division as a Warehouse Technician. This job consists of performing the processes and procedures that are needed to fulfill all customer orders and requests. This is done under general supervision.   Essential Functions: Filling customer orders with a very high level of accuracy. Perform assigned jobs efficiently. Ability to determine appropriate packaging needed for damage free shipping. Recognizes and reports inaccurate information on requests and orders. Ability to operate shipping equipment and software. Regularly participates in ensuring the accuracy of the inventory. Regular and consistent attendance in meeting a defined work schedule....

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual for summer 2026 to join our team as a Claim Representative Intern. The position requires the person to: Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.  Become familiar with insurance coverage by studying insurance policies, endorsements and forms.  Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary. Ensures that claims payments are issued in a timely and accurate manner. Service the needs of agents, policyholders and others.  Handle investigations by phone, mail and on-site investigations....

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join us as a Mailing Services Technician. This job requires the person to: Sort and process incoming and outgoing company mail pieces. Accurately file agency mail by numerical agency code and name. Check and determine the most prudent mailing method. Assemble and attach applicable forms and endorsements.  Thoroughly review filed documents and/or assembled policies for accuracy. Operate mailing equipment and computer applications. Those activities associated with mail operations, including, but not limited to frequently standing and walking for extended periods of time. Occasionally required to lift or move up to 35 pounds, at times shoulder level, and...

OBJECTIVE  To be an effective team member of the Life New Business Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters. RESPONSIBILITIES Responsibilities: Keying and verifying data, reviewing applications for completeness, alpha indexing, preparing policy files, sorting, delivering and processing mail, and retrieving files. Assemble, check, and mail life and annuity policies along with necessary supporting documents, such as amendments, billings, and other correspondence necessary to assure proper and legal policy form. Provide underwriting and agent support by ordering necessary underwriting requirements. Process all financial transactions relating to an individual new business file. Correspond with agents, their staff, and other employees of the Farm Bureau Family of Companies via e-mail, fax or telephone for information needed or...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in one of our tech offices from time to time. Our tech offices for this role are in Lansing, Michigan only. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our IT Division as a Software Developer. Responsibilities include developing, maintaining, and supporting software applications for new and existing systems. The position requires the person to: Define, develop, test, analyze, and maintain...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description The Auto-Owners Associates Credit Union (AOACU) serves the financial needs of associates and retirees of Auto-Owners Insurance Company. The AOACU Credit Union Support team is looking for a motivated, part-time Member Service Representative (MSR) to join their team. The MSR is responsible for providing friendly and professional service to our members, as well as: Building trusting relationships with members and providing them with high quality and accurate member service Efficiently processing daily work in a multi-tasking environment Opening new accounts, servicing existing accounts and responding to member requests Processing, preparing and closing installment loans Providing in-person or by-telephone general and specific service-related information concerning...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to: Investigate,...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work policyholders, and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments and...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work with policyholders and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description The location of position is flexible and may be available to work in another location and/or remotely based on the need of the department. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Loss Control Consultant. The position requires the person to: Delivery of high quality multi-line risk evaluations and loss analysis of exposures and controls related to Workers’ Compensation, Property, Inland Marine, Umbrella, Builders’ Risk, Products/Completed Operations, Commercial Auto, Garage Liability/Dealer’s Blanket and General Liability. Have a team-based approach working with other internal associates and departments, as well as our agency partners, to provide effective risk improvement consultations to...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in one of our tech offices. Our tech office for this role is in Lansing, Michigan. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and highly motivated individual to join our IT Division as an SAP ABAP Senior Software Developer. This position is ideal for someone who thrives in a collaborative environment and is passionate about developing and maintaining robust SAP solutions that support business operations and innovation....

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. Our tech office for this role is in Lansing, Michigan only. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a web developer with AWS experience to join our Analytics Web Systems team. Responsibilities include developing, maintaining, and supporting software applications for new and existing systems. The position requires the person to: Design, develop, test, analyze, and maintain software programs and applications Effectively communicate with business users, team members, and...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, has need of experienced and motivated Attorneys to join our team. The position requires the following, but is not limited to: Analyze complex issues to determine possible exposure to damages and devise strategies for the successful resolution of disputes. In the context of claim file management, this involves making decisions and providing advice about claims against the Company’s insureds and/or the Company. In other contexts, this will focus on the propriety of Company positions. This is a non-litigation position....