1 personal banker jobs found in Long Beach, NY

- The Customer Service Representative is a key point of contact for the company’s brokers and customers and is responsible for delivering a responsive, professional and personal service experience across telephone, email, chatbot and other communication channels. The position combines customer service with accurate system and contact-data maintenance. Working under the direction of the Customer Service Manager, the Customer Service Representative helps ensure that brokers and customers receive timely assistance, company records remain accurate, and technology enhances rather than replaces the human element of the customer experience. Key Accountabilities/Deliverables: Provide a professional, responsive and personalized experience for all inbound broker and customer telephone, email and electronic inquiries. Monitor chatbot activity, respond to or escalate inquiries appropriately, and maintain the human element of digital customer interactions. Accurately enter,...