07/14/2026
Westwood is an independent insurance agency established in 1952. Licensed in all 50 states, we represent hundreds of insurance products offered by the country’s top insurance companies. That’s an advantage for our customers, who benefit from a wide selection of products and pricing. The Retention Agent is a hybrid role responsible for retaining existing homeowners insurance policyholders by proactively addressing renewal concerns, resolving pricing objections, and reinforcing policy value before and during the renewal cycle. This role focuses primarily on preventing homeowners policy cancellations/non-renewals while identifying opportunities to round out accounts with auto, umbrella, or other personal lines coverage. Key Responsibilities: Provide timely, accurate customer service by answering inbound calls & responding to inbound emails daily. Contact policyholders proactively prior to renewal to review coverage, address premium increases, and prevent lapses or...
The Baldwin Group
Los Angeles, CA
Full Time
