37 customer service manager jobs found in Madison

In this role, you will straddle the strategy and execution of AI Strategy & Execution at American Family. You will conduct analyses of market trends, customer empathy, and internal and external data to define a differentiated product vision that delivers unique value. You will be a leader in discipline, influencing others on product design, best practices, and principles. You will drive strategy and innovation as it relates to future technology products. We will measure success on outcomes and metrics according to area/enterprise goals. You will report to the Senior Manager, AI Solutions and Innovation, and operate within the Enterprise Strategy & Innovation organization on the AI Solutions & Innovation team. Product Managers on this team work with business, data science, and technology teams to advise on innovation and AI strategy. They conceptualize future innovation opportunities and work directly with development teams to advise and lead product builds with AI...

This role in Expense Management FP&A supports expense management through planning, forecasting, and analysis, and by providing decision support to business partners and leadership. You will deliver clear insights on expense performance, drivers, and outlook, and help strengthen financial discipline through effective reporting, routines, and communication. You will report to the Senior Manager, Financial Planning & Analysis supporting Operating Company Expenses. Depending on qualifications and experience, this position may be filled at the Senior Financial Analyst or Lead Financial Planning Advisor. We will not consider candidates who require sponsorship for this position. In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783 or Boston, MA 02110. #LI-Hybrid Internal candidates are encouraged to apply...

This position is responsible and accountable for the coordinated project management for multiple AI initiatives for Claims and Legal, aligned to the Claims & Legal Roadmap within the Shared Foundations Portfolio. This role provides day-to-day project management support including project planning, delivery cadence facilitation, dependency coordination, risk/issue tracking, and stakeholder communications. The Lead Program & Portfolio Manager maintains accurate reporting and initiative tracking across Confluence, this position reports to the Sr. Manager, Project Management, Claims Planning, Process, and System Department. Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Ensures regular business alignment and prioritization of demand with resource and budgetary capacity....

Are you ready to launch your career in the insurance industry? We invite you to apply for this exciting opportunity, where your experience providing customer-focused solutions will be valued and developed. As a member of a comprehensive 24-month training program, you'll gain the experience needed to become a top-tier insurance professional. We're looking for candidates who are enthusiastic about learning insurance and sales, and who are motivated to deliver outstanding support to our customers and partners. This is a Primarily Office-based role, where you'll excel in a sales environment by making outbound phone calls to agents and their teams—increasing new business submissions, quotes, binders, and premium. You'll also work with a designated Brokerage & Alliance carrier, building valuable relationships and industry knowledge along the way. In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from the office....

This position is with AmFam Investments... In this senior level role, you will be responsible for cross-platform trade execution and settlement support, data quality control, updating databases, system maintenance, process improvements and documentation, collateral management and conducting limited research projects. You will complete trade settlements, security master processing, daily position reconciliations, and cash management across an array of asset sectors and products. You will report to the Senior Manager, Security Operations. Position Compensation Range: $113,000.00 - $194,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Responsibilities: Review the results of trade support services (outsourced operations) activities against established service level standards. Oversee the setup security master file set-ups, standard wettlement...

You will be responsible for leadership of a corporate digital print production team which performs printing, finishing, distribution, and mail insertion of a variety of print materials for internal and external customers. Ensure daily service level agreements and deadlines are met and that all work is completed. Participate in business continuity planning for the operation. You will report to the Senior Operations Manager, Correspondence Technologies and Operations. Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Create a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development. Lead with influence and...

As a State Product manager in Property Insurance with American Family Insurance you will develop and introduce enhanced products and services in existing markets to manage the product development lifecycle. Deliver enhancements that improve product using contract language, underwriting guidelines, system/platform, automation, and use of pricing/predictive analytics. Support and manage insurance product performance in market by using insights across a variety of internal and external sources to conduct root cause analysis. Research solutions that inform recommended actions to improve profitability, growth and customer experience to support annual profit and growth plans. Create insights from intelligence about customer, market and competitors and monitor trends in the market. You will report to the Director, Product - Property Insurance #LI-Hybrid Position Compensation Range: Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work...

Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Genesys Cloud Services Specialist collaborates with others in the division to provide and maintain applications that meet business needs. You will assist and collaborate in analyzing high impact business requirements and problems using expert business and systems knowledge. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Madison, WI 53783 Primary Accountabilities You will troubleshoot problems with supported applications and ensure problems are resolved to client satisfaction. You will provide alternatives for solving identified system problems. You will provide vendor system support and maintain vendor relationships. You will...

We are adding a Senior Claims Specialist   to our team! Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With...

The Senior Manager, Procurement & Vendor Management develops enterprise sourcing strategies. These strategies aim to deliver value, manage risk, and support American Family's strategic goals across multiple categories, including HR, Benefits, Facilities, Communications, and Sales. Reporting to the Procurement Director, you will lead a team responsible for managing approximately $250M in annual spend across a complex supplier ecosystem. We are looking for a leader with deep experience operating in large enterprise environments with broad and/or complex vendor portfolios. You will lead full lifecycle sourcing programs, guide complex negotiations, and build partnerships with business leaders to maximize value from American Family's spend in assigned categories. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110. #LI-hybrid Position Compensation Range:...

The Senior Manager, IT Procurement & Vendor Management develops and executes enterprise technology sourcing strategies that deliver value, manage risk, and support American Family's strategic goals. Reporting to the Procurement Director, you will lead a team responsible for managing approximately $300M in annual IT spend across a complex supplier ecosystem. We are looking for a leader with deep experience operating in large enterprise environments with extensive technology spend and extensive vendor portfolios. You will lead full lifecycle sourcing plans, guide complex technology negotiations, and build partnerships with business and technology leaders to maximize value from American Family's technology investments. The Senior Manager, IT Procurement & Vendor Management oversees a team of procurement and vendor management professionals responsible for executing full lifecycle sourcing strategies across the IT vendor ecosystem. You will guide the development of category...

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Procurement Analyst, Supplier Inclusion is responsible for program management and driving the strategic direction of Supplier Inclusion Program within the procurement organization. You will lead others within the Procurement organization to optimize supplier inclusion procurement processes, implement best practices, and ensure operational efficiency. You will provide leadership and expertise to contribute to the achievement of organizational goals and objectives related to procurement. You will report to the Senior Manager, Sourcing & Procurement .  In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 Internal...

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Procurement Analyst, Governance is responsible for program management and driving the strategic direction of assigned procurement operations program within the organization. You will lead a team of analysts and others within the Procurement organization to optimize procurement processes, implement best practices, and ensure operational efficiency. You will provide leadership and expertise to contribute to the achievement of organizational goals and objectives related to procurement. You will report to the Senior Manager, Sourcing & Procurement. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 Internal...

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Madison, AL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities: Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business Handle billing, service and endorsement requests and process necessary paperwork associated with requested Act as liaison between customer...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose:     This position is responsible for planning, organizing, and working very closely with the senior manager(s) to complete administrative activities. Oversees major issues and processes related to strategic planning and tactical initiatives for senior manager(s). Responds quickly to changes in projects/assignments/tasks and re-aligns priorities. Acts in a...

Analyze the performance of the line or book of business, provides product strategy recommendations to divisional and departmental leadership. Evaluate and track competitor products, pricing information and target markets. Research competitor pricing and rating programs providing analysis to the business for pricing enhancements and new products. May specialize in product management and product development accountabilities depending upon business need. You will report to the Senior Manager, Product. In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783 or Boston, MA 02110. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. #LI-Hybrid Candidates who require sponsorship will not be considered for this position. Position Compensation Range:...

We are adding a Claims Adjudicator to our team! Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With over...

We are adding an Agent Solutions Coordinator !  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for...

Responsibilities Investigate, analyze, strategize, adjust loss/expense reserves and effectively manage claims and litigation involving bodily injury, property damage, professional liability, and D&O to achieve the best possible outcome Provide counsel and take action on coverage issues, factual developments, liability exposure, loss/expense reserves, and settlement opportunities Provide outstanding customer service to our policy holders, business partners, claimants, and teammates throughout the organization Attend mediation hearings and settlement conferences, when appropriate Review insurance policies, and prepare reservation of rights and/or declination letters, as necessary Support highly successful and growing claims team Additional duties may be assigned Qualifications Minimum 3-4 years of insurance defense experience and/or insurance coverage experience...

We’re seeking a senior predictive modeler to join our Property & Casualty Actuarial team to develop scalable analytics and predictive modeling solutions that drive business decisions. In this role, you’ll explore and synthesize large, complex datasets; frame hypotheses and research approaches; and build, deploy, and monitor statistical and machine learning models (GLM/GBM preferred) that support pricing, reserving, and other actuarial objectives. You’ll combine strong business acumen with advanced quantitative methods and modern software engineering practices—especially Python-based development, testing, and source control—to deliver reliable, production-ready solutions and actionable insights Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Responsibilities: • Uses actuarial and technical...