41 customer success manager jobs found in Madison

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: As a Meetings & Events (M&E) Specialist, you will work closely with the Senior Manager of M&E and a team of planners to deliver high-impact employee and customer-facing experiences (both in-person and virtual/hybrid) that support TruStage's strategic business development, customer-relationship, and branding goals. Job Responsibilities: Lead and...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Rooted in the belief that everyone deserves access to a brighter financial future, the TruStage Director of Credit Union System Relations plays a central role in the credit union ecosystem—advancing TruStage’s position as a trusted, influential system partner to leagues, associations, and national leaders. This role is responsible for stewarding some of the company’s most critical...

The Opportunity Are you a strategic thinker who thrives at the intersection of customer insight, business strategy, and technology? As a Product Manager in our Digital department, you'll sit at the intersection of customer needs, business strategy, and technology — shaping the roadmap, leading discovery, and partnering with cross-functional teams to deliver solutions that create measurable value. If you're energized by solving complex problems and turning ambiguity into clarity, this role is for you.   How You Will Make an Impact Own the product vision and strategy, translating business goals and customer needs into a clear, outcome-oriented roadmap that drives measurable value Lead ongoing discovery efforts — including customer interviews, journey mapping, and hypothesis validation — to uncover high-impact problems worth solving Partner closely with Product Champions, Delivery Management, and Development to align priorities, define sprint goals, and...

In this position, you will develop and modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Include analysis of business and user needs, documentation of requirements, and translation into proper systems requirements specifications. In this hybrid role, you will be expected to work a minimum of 10 days per month out of the Boston, MA or Madison, WI offices. Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Leverages line of business and business system expertise including business rule and process knowledge to provide leadership for the most complex business application systems projects. • Works closely with technology area to identify technology opportunities and share the business...

This position is responsible for enabling one or more cross-functional teams with Infrastructure and Operations to deliver high-quality outcomes predictably and at a sustainable pace. Facilitates Scrum ceremonies, coaches team members, Product Owners, and stakeholders in Agile principles and practices, and drives continuous improvement through transparency, metrics, and removal of impediments. Partners with leadership to support PI Planning and execution, manage dependencies and risks, and improve flow from intake through delivery to maximize value for customers and the business. This position is not eligible for visa sponsorship now or in the future, including OPT and STEM OPT. Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Facilitates agile scrum ceremonies including...

You will provide effective legal representation by retaining and supervising outside counsel that handles complex litigation involving either the corporation and/or its insureds within established corporate guidelines and the applicable code of professional responsibility. Perform basic initial coverage review and draft Reservation of Rights letters on certain files. You may also provide legal advice to our business partners on an as needed basis. You will report to the Senior Manager, Legal. In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly interacting with outside counsel, customers, Agents, Agency Staff, etc. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. #LI-remote Position...

The American Family Insurance Legal Department is seeking an experienced Coverage Counsel who has demonstrated the ability to multi-task, work independently and in team settings, and deliver results. You will provide legal support for the Claims departments at the American Family companies. You will work on insurance coverage opinions, attend and provide guidance at roundtables and collaborate on best practices claims topics. You will also retain outside counsel on coverage litigation and monitor declaratory judgment actions. The ideal candidate will assist in the continuous improvement and implementation of the legal department strategies and promote an organizational culture that encourages ethical conduct and a commitment to compliance with applicable laws and regulations, as well as company policies and procedures. You will report to the Senior Manager, Legal. In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly...

The Opportunity At M3, the Administrative Project Coordinator plays a pivotal role in driving the organization's workflow processes. Your primary responsibility is to ensure the seamless operation of these processes, utilizing a diverse skill set encompassing clerical, technical, and customer service expertise. By effectively managing and maintaining documents produced for our clients, prospects, and carrier partners, you will contribute significantly to the success and reputation of our company.   How You Will Make an Impact Extend proficient clerical support to internal clients, ensuring their operational needs are met promptly and efficiently. Collaborate across all agency departments, offering indispensable administrative assistance to facilitate smooth functioning. Assist in crafting and disseminating client communications, fostering strong and lasting relationships. Execute tasks with precision and promptness, garnering commendation and positive...

Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Corporate FP&A Analyst is responsible for supporting execution of the company’s strategy by providing reliable financial reporting & analysis. You will assist in Enterprise financial reporting, including the maintenance and development of financial models. This team manages a complex data ecosystem that feeds financial reporting. You will report to the Senior Manager, Financial Planning & Analysis In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110 Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. Depending on the candidate pool, this position may be filled at a lower...

  The Opportunity Are you an experienced accounting professional who takes pride in doing the work well — and finds real satisfaction in being the reliable backbone of a high-performing finance team? As an Accounting Specialist at M3, you'll be a trusted contributor to our Finance Department, bringing your expertise to the day-to-day accounting operations that keep our organization running smoothly. This role offers a consistent, meaningful blend of accounts payable, expense management, banking activity, and financial reporting — making it an ideal fit for someone who values doing important work with precision, in a place where your contributions are genuinely recognized and appreciated.   How You Will Make an Impact Own the accounts payable process, accurately processing vendor invoices, maintaining vendor records, and ensuring timely payments in compliance with company policies. Support 1099 reporting and vendor compliance by reviewing data accuracy,...

We are adding a Texas New Business Specialist to our team! Who We Are: Since 1909, NGL Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialized in a suite of innovative insurance products for life’s journey. We are committed to delivering on our promises across generations with collaboration and compassion.   NGL Insurance Company (NGL) Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With over 100 years...

We are adding an Agent Solutions Coordinator !  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for...

You will be responsible and accountable for the coordinated management of multiple, related projects directed toward strategic business and organizational objectives. Responsible for all forecasting and planning activities associated with requests for new projects/initiatives, including demand intake, prioritization, and managing demand through the entire process lifecycle. You will report to our Transformation Director. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Madison, WI. Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Ensures regular business alignment and prioritization of demand with resource and budgetary capacity, collaborating with cross functional teams. Establishes, maintains, and provides management...

As a Lead Vendor Management Advisor (Strategic/Critical Vendors) with American Family Insurance you will lead the end-to-end management of critical third-party partnerships. You will serve as the central contact for complex contracts, navigating high-stakes negotiations, improving, and mitigating operational, financial, and reputational risks. You will report to the Senior Manager, Vendor Management #LI-Hybrid Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Define sourcing strategy and scope for enterprise events and critical vendor initiatives; identify/qualify opportunities by spend, value, risk, and capacity; align sponsors, approvals, resources, and lead cross-functional delivery. Establish supplier governance as the primary liaison; facilitate joint business...

Primary Details Time Type: Full time Worker Type: Employee The Opportunity: The purpose of this role is to enable a safe work environment for the workforce through policies, processes and initiatives that encourage safe work practices. It will also influence and drive the appropriate care of injured workers, ensuring optimal health outcomes are achieved, returning employees to productive work as quickly as possible. Location: Madison, WI; 10 Terrace Court, 3rd Floor, Madison WI 53718 ​ Work Arrangement: This role is hybrid, where you will be expected to be in the office 3 plus days a week. The salary range for this role is between $96,000-$144,000 Your New Role: Implement practices and processes to ensure workplace hazards are managed, reporting is encouraged and that WC claims are effectively managed taking into consideration the needs of the worker and the organization. Keep abreast of developments in relevant professional...

Position Compensation Range: $80,000.00 - $131,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. This Senior Financial Analyst supports enterprise decision-making through cost benefit analysis (CBA), financial evaluation of initiatives, and other ad hoc financial analyses as needed. You will partner with leaders across the AmFam Enterprise to assess investment options, quantify financial impact, highlight tradeoffs, and deliver clear recommendations. This role strengthens financial discipline by improving consistency, transparency, and repeatability of how we evaluate business cases and priority decisions. You will report to the Sr. Manager, Corporate Financial Planning & Analysis. In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110 Internal...

This position provides effective legal representation, either personally or by retaining and supervising outside counsel that handles complex litigation involving the corporation within established corporate guidelines and the applicable code of professional responsibility. Manages litigation of a most complex nature involving the corporation within established corporate guidelines, applicable standards of good faith. You will report to a senior manager, litigation. #LI-Hybrid Position Compensation Range: $113,000.00 - $194,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Support the corporate discovery team with handling of corporate discovery responses, corporate witnesses, subpoenas, litigation holds, and ESI preservation. Coordinate peer review of briefs and develop strategy for operational motions and appeals...

Provide analysis for the full range of actuarial activities related to either insurance pricing or ratemaking for either Auto, Property or small commercial.  This role is focused on the basics of ratemaking - executing on rate revisions, completing segmentation analysis, and driving process efficiency.   Open to applicants at either the Analyst I or Analyst II level.  You will report to a credentialed pricing manager. #Li-hybrid Position Compensation Range: $80,000.00 - $131,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Update and maintain predictive models. • Responsible for state rate level indication development. • Provide technical background in support of rate filings with state insurance departments. • Work with business partners to develop rate recommendations. • Develop relationship with core business partners...

As an IT Product Analyst, you'll bridge the gap between business needs and IT solutions through analysis of IT product functionality to ensure alignment with strategic objectives. This position can be filled as an IT Product Analyst, Senior IT Product Analyst or IT Product Specialist based on qualifications and experience of the selected candidate. For candidates located in Illinois, based on experience and qualifications, the pay range for the IT Product Analyst is $74,900 - $112,300, and the Senior IT Product Analyst is $90,600 – $136,000. If hired as an IT Product Specialist, the pay range for the position is $109,700 – $164,500. What You’ll Do You’ll be a valuable contributor to our team. As a Sentry associate, we believe in your skills and knowledge. Your input and participation matters. You’ll have the opportunity to: Innovate: Through our agile development process, you’ll have the opportunity to apply your creativity and innovation to drive new solutions....

The State Product Manager-Nonstandard Auto is responsible for increasing profit, premium, & market share while meeting customers’ needs in an assigned region. Sentry Insurance is seeking a Product Manager to design and revise its Personal Lines Nonstandard Auto products. In this role, you will also bring to market product/distribution enhancements designed to attract and retain Non-Standard Auto customers in our Personal Lines portfolio. This will require the ability to communicate, and matrix manage throughout the organization. For this role we are open to considering applicants at our office locations in Stevens Point, WI, Madison, WI, Nashville, TN or current AWE associates. Based on qualifications and experience of the selected candidate, this role can be filled as an Associate Product Manager, Product Manager or Product Manager II. What You'll Do As a State Product Manager-Nonstandard Auto, you will develop and leverage expert knowledge of Sentry’s Personal...