20 operations team lead jobs found in Madison, WI

American Family Insurance is seeking a Lead Resiliency Engineer to strengthen the resiliency, reliability, and availability of our technology platforms and applications. This role leads a team focused on solutions, frameworks, and process optimization with an emphasis reducing incidents, business continuity, and reducing MTTR. You will combine technical expertise with leadership to analyze technologies, design robust systems, and implement best practices and solutions that ensure seamless operations and rapid recovery from disruptions. This role does not have approval for sponsorship now or in the future. This also include OPT / F1 Visa. Position Compensation Range: Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Lead and mentor a team in implementing solutions to enhance overall resiliency. Help define, document,...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: This role will contribute to optimizing management processes with a lens on innovation and efficiency. This role will work closely with Finance leaders to provide leadership of execution of management processes, process improvements and execution of Finance strategy. This position is responsible for leading the execution of Finance management processes including...

  The Opportunity Are you a dynamic leader ready to drive digital product delivery excellence in a fast-paced technology environment? As a Delivery Manager in our Digital department, you'll be at the forefront of planning, coordinating, and overseeing the successful delivery of digital products and technology solutions. This role offers an exciting combination of strategic planning, cross-functional collaboration, and hands-on delivery management, making it an ideal opportunity for experienced professionals looking to make a transformative impact in product delivery operations.   How You Will Make an Impact Take ownership of day-to-day delivery and operational execution, actively managing sprint and delivery activities while partnering closely with Product Managers to ensure seamless product delivery Drive performance excellence through detailed delivery planning, release scheduling, and continuous process improvement across cross-functional teams...

  The Opportunity Are you a strategic leader ready to shape the future of workplace environments in a thriving insurance brokerage? As a Workplace Planning & Capital Project Lead at M3, you'll be at the forefront of our Workplace Experience operations, driving real estate planning, lease management, and capital projects while serving as a strategic partner on workplace and space planning initiatives. This role offers an exciting combination of strategic planning, project management, and workplace innovation, making it an ideal opportunity for experienced professionals looking to make a transformative impact in creating best-in-class employee experiences.   How You Will Make an Impact Take ownership of workplace strategy and analytics, developing and maintaining workplace KPIs including utilization, capacity, project performance, and cost efficiency while partnering with HR and Talent teams to translate hiring forecasts into actionable space...

We are adding an Learning & Development Program Lead to our team!  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, NGL Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialized in a suite of innovative insurance products for life’s journey. We are committed to delivering on our promises across generations with collaboration and compassion.   NGL Insurance Company (NGL) Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose:    This position drives the identification and implementation of Customer Operations improvement opportunities to help achieve its long-term strategic goals. This position is responsible for driving the execution of high-impact and visible initiatives across Customer Operations and solves complex problems by identifying innovative solutions. Uses and coaches the agile...

As the Lead IT Vendor Management Specialist with American Family Insurance, you will be accountable for the strategic sourcing life cycle for IT tier 1 suppliers. This includes spend analytics, market and demand analysis, supplier evaluation and selection, negotiations, contracting, supplier risk and performance management, and supplier relationship management. You will perform these tasks in compliance with corporate policies. Develop relationships with IT leaders, knowledge of business operations and vendor requirements, and influence vendor strategies. Develop category strategies and build a sourcing project portfolio to allow your team to achieve its goals. You will report to the Director, Sourcing & Procurement. #LI-Hybrid Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Leverage expertise in...

  The Opportunity We are seeking a dynamic Business Operations Advisor to serve as a technical expert and consultant to our Client Service teams. This individual will play a pivotal role in designing and delivering training programs, supporting our insurance licensing processes, and leading system-wide technical initiatives with education and learning components. The ideal candidate will be a trusted consultant who specializes in core product lines while serving the broader organization through cross-departmental initiatives. This role requires someone who can assess training needs, develop comprehensive curriculum, and manage vendor partnerships while maintaining the highest standards of quality and efficiency. This role is instrumental in ensuring our M3ers continue to grow and develop the technical knowledge and skills necessary for success.   How You Will Make an Impact Conduct training needs assessments and develop comprehensive training programs for M3...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition IT Intern – Technology Operations (Hybrid) Dates :    June 1, 2026, through August 7, 2026 Work Location :        Madison, WI | Hybrid   This role is not available for candidates with a temporary work authorization. Why intern at TruStage?  Click Here . Emerging Professional Program (EPP) Open to students graduating by December 2026 or May 2027.  This program provides...

We are adding a Cloud Engineer to our team!  This is a hybrid position requiring to be In-Office 10 days per month. Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer...

The Lead Data Analyst serves as a key analytical voice within Claims, transforming data into actionable insights that drive operational and strategic decisions. This role goes beyond reporting what happened. It focuses on diagnosing why metrics moved and recommending what to do about it. You'll lead high-impact analyses on claims volume, severity, cycle times, and KPIs while partnering with Claims leadership and cross-functional teams including Loss Reserving, Product Management, and Pricing. The ideal candidate combines deep Auto claims domain expertise with intellectual curiosity, strong storytelling skills, and a willingness to leverage modern tool, including frontier AI models, to deliver faster, sharper insights. In this hybrid role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783 Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy...

Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Guidewire Business/Technical Analyst will lead Classic system migration completion as well as lead or support other Guidewire applications such as Policy, Billing and Claims in the future. You will collect requirements and convert them into technical documentation for teams to consume. You will be a key contributor in influencing the business and technical analysis process across the entire enterprise. You will report to the Senior Manager, Engineering. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 Internal...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: The purpose of this role is to support financial planning of work tied to portfolio management which includes business case development, cost benefit analysis, benefit realization and reporting of financial KPI’s aligned to capital budget investments  This position is responsible to execute on the financial discipline of portfolio planning, including capital pool...

You'll lead and create quality cohort-based training solutions that focus on the development, enablement and delivery of newer agent start-up promotions and training designed to implement the formulation and execution of key business initiatives. Consult, collaborate, and educate on agency business processes, activities, operations and skills to onboard and grow the agency. Partner with other stakeholders and infuse overall best practices for specific nuanced situations and regular agency matters to optimize results. You will report to the Senior Manager, Agent Implementation. Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Developing and leading cohort-based training facilitation solutions to meet the business needs Providing recommendations and insights Supporting...

We are adding a Software Developer - Enterprise to our team! Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities....

This position works with the business to embrace new technologies and GenAI capabilities that make a meaningful impact to our customers, and how we connect with them. Projects can span from large, multi-team initiatives to individual discovery work. As part of the enterprise data science team, we work with and support all areas of the business (Claims, Product, Risk Management, Contact Centers, etc.), developing holistic solutions that leverage new concepts (e.g Agentic AI) into Production systems, combining the best of third-party vendors with in-house capabilities, and contributing to the community of data science practitioners through papers, conferences, talks, and academic partnerships like the Data Science Institute with UW. The role requires a focus on innovation and market awareness, ensuring our work is informed by current trends and offerings in the industry. This role is not approved for sponsorship now or in the future. Position Compensation Range: $131,000.00 -...

American Family Insurance looking for a experienced and driven Lead Data Engineer to guide our Data Platform team. In this important role, you will oversee a team of engineers in advancing our service-oriented data platform. The Data Platform team influences multiple departments, including security and AI, at AmFam. You will create tools and infrastructure that empower other teams and departments within American Family Insurance. You will report to a Senior Manager, Data Engineering. In this flex office/home role, you will be expected to work a minimum of 10 days per month from the following office location: Madison, WI 53783. #LI-Hybrid Position Compensation Range: $131,000.00 - $220,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Partner with stakeholders to refine undefined use cases into clear requirements,...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Inside Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more. Use your insurance expertise to...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Summary As a lead engineer, you will define strategies for enterprise-wide on-premise, and cloud computing architecture, driving innovation and efficiency. You will lead projects that shape the future of scalable on-premise, hybrid-cloud and cloud-native systems. A lead systems engineer provides strategic leadership and technical direction for the systems engineering team....

Our Company: Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers. Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve. Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners. Summary: Seek Now is searching for capable 1099 independent sub-contractors to provide accurate,...