61 inside broker jobs found in Manila

Primary Details Time Type: Full time Worker Type: Employee Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process analysis, documentation, and requirements gathering. Primary Responsibilities • Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities •Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/ sessions during opportunity identification •Creation of process design documents (PDDs) and/or business requirement documents (BRDs) which are required for deployment of automation solutions •Responsible for detailed process mapping/ analysis (Level 5- Level 6 process maps) •Adherence to process improvement/ automation governance framework Required...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to support the timely and accurate fulfilment of QBE's financial reporting obligations, encompassing statutory, regulatory, and group requirements. This position plays a role in driving the standardisation, industrialisation, and integration of financial reporting and analytics to support ongoing operational excellence. Responsibilities: •   Focuses on medium-term objectives and provides input to business or function strategy •   Understand & suggest improvements for policies, procedures, and processes across departments. •   Maintain compliance requirements and individual accreditation levels. •   Establish and maintain efficient relationships between Finance and Business Unit Finance staff. •   Prepare statutory accounts, branch accounts, group reporting packs, and regulatory returns accurately and timely. •   Drive continuous improvement and automation of...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to assist in leading the facilitation of Global Internal Controls Assurance testing within the Global Finance function, assessing the adequacy and effectiveness of financial accounting and reporting internal controls. This mid-level position involves managing a team, providing leadership in executing testing and engagements, and offering support across the Internal Controls Assurance Team. Responsibilities: Develop and monitor an effective and risk-based test plan in line with the Global International Controls Assurance (ICA) framework. Manage time and resources efficiently for Global ICA testing and engagements. Assist and Support the implementation of Global ICA initiatives for continuous improvement. Develop and maintain relationships with stakeholders to manage expectations. Review and finalise testing findings for inclusion in reports. Lead a controls assurance team...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is design, code, test, correct, and document complex programs and scripts based on agreed specifications and standards, in collaboration with software engineers to develop and integrate software solutions, and enhance existing systems to improve operational applications. Responsibilities : Expertise in multiple ServiceNow Applications ITSM (Incident, Problem, Request, Change), Employee Centre, Virtual Agent HR Service Delivery ServiceNow CMDB configuration Workflow / Flow Designer Configuration Integrations and IntegrationHub Employee Center Configuration Data loads / transform maps Deployment via update sets and unit testing Delivery of technical documentation ServiceNow Architecture MID server implementation and configuration experienc Scripting (JavaScript/REST) Contributing to the continuous improvement of development processes and...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead development and delivery high-impact learning solutions to meet strategic and operational business needs of the division. This includes managing supplier relationships, overseeing course delivery, and fostering a culture of continuous learning across the organization. Additionally, this role leads the development and implementation of a comprehensive Culture strategy for GSSC. This entails collaborating with global teams to drive culture initiatives and integrate listening strategies to achieve impactful outcomes and support business results. Responsibilities: Leadership and Learning Oversee planning and coordination of strategic learning programmes impacting multiple business areas in the division. Maintain and enhance learning platforms and processes to maximize learning experience. Build and maintain strong relationships with external suppliers to monitor...

Primary Details Time Type: Full time Worker Type: Employee This role is responsible for managing third parties from initial stage of recovery in motor and property claims to performing collection of complex monies for a broad range of clients (i.e. insurance and commercial) in a proactive and cost effective manner, whilst understanding and delivering on their expectations. Primary Responsibilities • Contact third parties (individuals and companies) involved in a motor vehicle or property claim with a QBE customer to get their version of events and determine the liable party. •Recognition of significant credit risks and escalation of these matters are critical. •Develop efficient and economic recovery strategies to clients within agreed timeframes •Build and maintain professional relationships with a broad range of clients (i.e. insurance and commercial) to obtain required approvals on recommendations •Deliver customer focused solutions in order to...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to deliver exceptional customer service by resolving customer enquiries, meeting customer needs in relation to insurance product advice whilst assisting in the growth of core business goals. Responsibilities: Ensure compliance with relevant policies, procedures, and legislations. Maintain product, system, and process knowledge. Establish and maintain good working relationships with stakeholders. Resolve escalated complaints promptly. Provide recommendations for business improvement. Conduct training for existing team members and new hires if necessary. Allocate workload effectively when needed. Manage workflow, ad-hoc requests, and reporting performance metrics. Assist in processing daily transactions. Mentor junior team members when required. Work Experience: Preferred Work Experience includes: Some call centre experience in service industry, preferably with...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving billing issues promptly. Additionally, the role involves operating a switchboard to connect callers to the relevant personnel and supporting various business areas with administrative tasks. Responsibilities: Ensure 100% regulatory compliance with laws and industry codes. Establish and maintain good working relationships with stakeholders. Process all calls and emails related to products, processes, and policies efficiently. Provide personalised and quality service to meet internal and external customer expectations. Understand customer needs and actively look for ways to meet them. Follow agreed-upon scripting to ensure customer intentions are understood. Manage premium objections effectively during policy renewals. Provide new quotes to...

Primary Details Time Type: Full time Worker Type: Employee Responsible to perform a DevOps capability to build relevant automation solutions in sprints/iterations such as robotics RDAs and RPA's, Power Automate, and to operationalise support via incident management and enhancements following an Automation Governance and Delivery model. Job Description Primary Responsibilities • Work closely with the Business Process Re-engineering team, business stakeholders and other functions to understand business and solution needs, and translate into robust, efficient, and scalable technical designs •Build the automation solution using RPA technologies, other relevant programming language/platform in completing the initiative •Actively participate in implementing and maintaining process engineering and agile best practices across the delivery model, including continuous integration / continuous delivery; build, test and deployment automation; and quality...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide a high-quality People business partnering service to a function / business unit within a Division / Region, ensuring compliance with regulations and delivering on strategic people-related activities such as workforce planning, talent management, and change leadership. This involves strong partnering with executives and senior leaders to develop and embed a successful people strategy in line with the group People strategy & QBE strategy. Additionally,this role is responsible for influencing, advising, and leading on People service delivery and People initiatives whilst ensuring compliance with relevant regulations. The role also includes ensuring the effective application of the People operating model and brokering technical expertise through the broader People team. Responsibilities: Develop and lead the business unit people strategy which will contribute to and...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead a high-performing team focused on Business Process Re-Engineering/Continuous Improvement/Process Governance. This role involves aligning team priorities with senior stakeholders, maintaining a sustainable work pipeline, and influencing leaders on process simplification. The role also entails rallying team members to achieve agreed objectives through a broad understanding of frameworks. Responsibilities: Influence senior leaders on leveraging framework to simplify processes. Enable team members to contribute to business unit strategy discussions related to process simplification. Ensure alignment with senior leaders on focus areas and priorities. Drive awareness and adoption of core capabilities and services among senior leaders. Ensure compliance with legislation, industry codes, and company policies. Initiate and capitalise on best practices and innovations....

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to be responsible for analyzing project data, monitoring project performance, and providing insights and recommendations to enhance project management practices. You will also develop and maintain reporting for the transformation program and other GSSC projects, supporting the Project Managers by providing high quality outputs and produce project reports for relevant Steering Groups to agreed time and quality standards. Your expertise in project analysis, reporting, and process improvement will contribute to the successful delivery of projects and the overall effectiveness of the PMO. Responsibilities: Collect, analyze, and interpret project data to identify trends, patterns, and areas for improvement. Prepare and present comprehensive reports, dashboards, and visualizations on project performance, including key metrics, risks, and issues. Collaborate with project managers and...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to delivery process improvement initiatives, focusing on reducing gaps, re-engineering processes, and enhancing efficiencies across various functions. This involves collaborating with key stakeholders to identify, prioritise, and implement innovative solutions that streamline operations and enhance the overall employee experience Responsibilities: Review and evaluate business processes and policies to ensure operational excellence and legislative compliance. Identify and deliver service improvement activities through process improvement methodologies and innovative thinking. Act as the delivery lead across multiple projects to ensure high-quality and timely delivery. Utilize process improvement expertise to gather information, document processes, and monitor project execution. Analyze and improve current processes by establishing metrics and recommending opportunities for...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within relevant delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency and effectiveness in relevant QBE operations. Responsibilities: Defines and embeds a standardised process management and continuous improvement framework. Leads the adoption of a recognised methodology for process improvement. Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation. Assist in the development of project documentation in alignment with company policies. Analyse workflow to create process maps and isolate areas of improvement. Effectively utilises service data and feedback from stakeholders to support the prioritisation of...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide support to accounting and reporting activities by managing day-to day financial tasks , ensuring accuracy and compliance with regulations and policies. Responsibilities include processing financial transactions, analysing data, preparing reports, and assisting with budgeting processes to align accounting activities with government regulations and corporate standards. The role also involves reviewing and processing invoices, resolving payment queries, and ensuring the accuracy of financial data for the service company. Responsibilities: •Ensure all processes are documented in a standard format and maintained in an accessible fashion. •Maintain strong relationships with stakeholders to ensure service delivery meets customer expectations. •Ensure compliance with legal and regulatory requirements to meet financial obligations. •Assist in the preparation and maintenance...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to underwrite new business and renewals within specified guidelines and authority levels, while providing technical support and overseeing profitable growth within the insurance class. Additionally, the role involves managing underwriting activities. As well as fostering relationships with intermediaries and business partners to drive underwriting service delivery and innovation. Responsibilities: Actively manage renewal portfolio and new business targets. Monitor, review and comply with all underwriting standards, procedures and processes. Provide a timely and professional level of service to customers and intermediaries. Develop and improve a strong knowledge of current legislation, best practice, underwriting, systems, products and organisational guidelines. Actively manage your portfolio and relationships with brokers and colleagues to achieve portfolio retention, growth...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to assist in developing and implementing automation solutions using various tools such as robotics, RPA, and Power Automate, following an Automation Governance and Delivery model. The role involves helping in the identification and building of automation capabilities to eliminate high-touch, repetitive, and non-value added tasks through third-party automation tools. Responsibilities: Work closely with business stakeholders and other functions to understand business needs and translate them into technical designs. Help Build automation solutions using Robotic Process Automation (RPA) technologies and other relevant programming languages. Assist in the Implementation and in maintaining process engineering and agile best practices across the delivery model. Identify and advocate for appropriate ways to implement end-user requirements to achieve business goals. Define reusable...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide operational support in the  financial process of the group that includes analysing  financial reports, to compare against planned figures and provide management with insightful reporting. The role requires providing valuable insights to support decision-making, contributing to process improvement, and monitoring divisional performance against budgets and forecasts. Responsibilities: Comply with all legal and regulatory requirements to ensure obligations are met. Maintain strong relationships with stakeholders, including auditors, to ensure service delivery meets expectations. Prepare monthly management reports and month-end accruals. Investigate and analyse variances of actual vs budget and provide commentary. Perform deep dive analysis of costs. Collaborate with divisional finance teams for cost investigations. Facilitate intercompany recharges...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to support underwriters by providing technical expertise in reviewing and processing insurance applications, renewals, and endorsements to ensure compliance with company underwriting policies and guidelines. Responsibilities: Provide recommendations on business improvement, focusing on Turnaround Time (TAT)/Service Level Agreement (SLA) opportunities. Maintain product, system, and process knowledge. Ensure compliance with QBE policies, procedures, and relevant legislation. Resolve escalated complaints promptly. Establish and maintain a good working relationship with stakeholders. Monitor pending items from brokers and clients for existing policies, following required processes and guidelines. Assist with new submission reviews, buyer research, and underwriting model completion to minimise risk and contribute to business growth. Assist with the preparation of binder and...

Primary Details Time Type: Full time Worker Type: Employee As a Senior PMO Analyst you will play a critical role in supporting the Project Management Office (PMO) function. You will be responsible for analyzing project data, monitoring project performance, and providing insights and recommendations to enhance project management practices. You will also develop and maintain reporting for the transformation program and other GSSC projects, supporting the Project Managers by providing high quality outputs and produce project reports for relevant Steering Groups to agreed time and quality standards. Your expertise in project analysis, reporting, and process improvement will contribute to the successful delivery of projects and the overall effectiveness of the PMO. Primary Responsibilities • Collect, analyze, and interpret project data to identify trends, patterns, and areas for improvement. •Prepare and present comprehensive reports, dashboards, and...