3 workforce absence team lead jobs found in Media

Position Summary The Lead Account Executive is responsible for overseeing and managing crucial client relationships, providing guidance on critical client issues, and managing strategic account initiatives. The role includes managing the entire client account lifecycle, from onboarding to expansion opportunities, with a focus on addressing complex issues. They ensure strict adherence to industry regulations, and internal compliance policies. They monitor individual and team performance metrics and collaborate with brokers to pursue new business opportunities. What will your job entail? · Manage the high volume, fast-paced workflow for the assigned team or line of business, with willingness to expand into other lines of business as they become available. · Monitor productivity volume, service standards and accuracy for their staff and the business that they support. · Assist in driving process improvement and innovation efforts to continually improve our services for the...

Position Summary The Underwriting Associate is responsible for assisting and supporting underwriters with quoting, rating and issuing policy renewals. This position also responds to problem situations from brokers and performs customer service tasks. What will your job entail? Job Responsibilities: • Responsible for the full cycle underwriting process, from submission review to policy issuance stages. • Review and analyze daily incoming submissions from RT Specialty to determine eligibility within the underwriting appetite, and respond to brokers with pertinent feedback in a high volume, fast paced environment. • Liaise with Underwriters and Operations team to confirm quotes, policy issuance instructions for policies, endorsements, forms, notices, etc. • Identify proper forms and endorsements issued to quote submissions and policy issuance in tandem with Underwriters and Team Lead. • Work with fellow underwriting assistants and developers to find efficiencies in the...

Position Summary The Assistant Vice President, Client Support will direct all phases of operations and process improvement through establishing both rigorous KPIs and metrics with the goal of Client Support resolution. This role is responsible for ensuring customer satisfaction, retention, and overall success of the customer journey to include adoption, advocacy, and retention strategies.  What will your job entail? Job Responsibilities: • Develop and execute a comprehensive client support strategy to drive customer satisfaction, retention, and loyalty, resulting in increased renewal rates, reduced churn, and increased customer satisfaction. • Expand revenue through coaching the team to successfully identify cross-selling and up-selling opportunities & assist in creating leads for the sales organization. • Proactively identify opportunities for process improvements and optimization to enhance the overall customer experience. • Effectively lead a team that oversees the...