3 customer support officer jobs found in Media, PA

Position Summary The Underwriting Associate is responsible for assisting and supporting underwriters with quoting, rating and issuing policy renewals. This position also responds to problem situations from brokers and performs customer service tasks. What will your job entail? Job Responsibilities: • Responsible for the full cycle underwriting process, from submission review to policy issuance stages. • Review and analyze daily incoming submissions from RT Specialty to determine eligibility within the underwriting appetite, and respond to brokers with pertinent feedback in a high volume, fast paced environment. • Liaise with Underwriters and Operations team to confirm quotes, policy issuance instructions for policies, endorsements, forms, notices, etc. • Identify proper forms and endorsements issued to quote submissions and policy issuance in tandem with Underwriters and Team Lead. • Work with fellow underwriting assistants and developers to find efficiencies in the...

Position Summary The Client Support Manager is responsible for managing a team of client support professionals and ensuring a unified approach by coordinating with internal teams. The role oversees issue resolution, guides the team, facilitates client onboarding, and collaborates with sales and product development for continuous improvement. They develop and maintain strong client relationships, implement support strategies, and establish KPIs for effective operations. What will your job entail? Job Responsibilities: • Leads and manages a team of client support representatives or specialists. Conducts regular team meetings to discuss client issues, shares best practices, and enhances overall performance. • Develops and maintains strong relationships with clients to understand their needs and expectations. Communicates with clients to provide updates on services, addresses feedback, and gathers insights. • Partners with other internal teams such as sales, marketing, and...

Objective: Join the Porter & Curtis branch of Heffernan Insurance! We are a consultative commercial insurance brokerage that provides superior client service day in and day out. Our culture is one of innovation; we embrace the notion that anything is possible. As a member of the Porter & Curtis team, you’ll be given the freedom to focus on your craft. We provide a comprehensive training and mentoring program to give you the initial knowledge and background to get started; how far you grow with us from there is up to you! We are looking for motivated, detail oriented people for our Vice President position. The Vice President supports customers and the brokerage team by:   Responsibilities Include, But Not Limited To: Creating renewal strategies in consultation with the principals of the firm  Analyzing insurance exposure and claims data Directing supporting team members to coordinate service offering to your specific customers Leading marketing efforts...