1 customer support specialist jobs found in Media, PA

Position Summary The Client Support Manager is responsible for managing a team of client support professionals and ensuring a unified approach by coordinating with internal teams. The role oversees issue resolution, guides the team, facilitates client onboarding, and collaborates with sales and product development for continuous improvement. They develop and maintain strong client relationships, implement support strategies, and establish KPIs for effective operations. What will your job entail? Job Responsibilities: • Leads and manages a team of client support representatives or specialists. Conducts regular team meetings to discuss client issues, shares best practices, and enhances overall performance. • Develops and maintains strong relationships with clients to understand their needs and expectations. Communicates with clients to provide updates on services, addresses feedback, and gathers insights. • Partners with other internal teams such as sales, marketing, and...