4 insurance product manager jobs found in Media

Position Summary The Assistant Vice President, Client Support will direct all phases of operations and process improvement through establishing both rigorous KPIs and metrics with the goal of Client Support resolution. This role is responsible for ensuring customer satisfaction, retention, and overall success of the customer journey to include adoption, advocacy, and retention strategies.  What will your job entail? Job Responsibilities: • Develop and execute a comprehensive client support strategy to drive customer satisfaction, retention, and loyalty, resulting in increased renewal rates, reduced churn, and increased customer satisfaction. • Expand revenue through coaching the team to successfully identify cross-selling and up-selling opportunities & assist in creating leads for the sales organization. • Proactively identify opportunities for process improvements and optimization to enhance the overall customer experience. • Effectively lead a team that oversees the...

Position Summary The Lead Account Executive is responsible for overseeing and managing crucial client relationships, providing guidance on critical client issues, and managing strategic account initiatives. The role includes managing the entire client account lifecycle, from onboarding to expansion opportunities, with a focus on addressing complex issues. They ensure strict adherence to industry regulations, and internal compliance policies. They monitor individual and team performance metrics and collaborate with brokers to pursue new business opportunities. What will your job entail? · Manage the high volume, fast-paced workflow for the assigned team or line of business, with willingness to expand into other lines of business as they become available. · Monitor productivity volume, service standards and accuracy for their staff and the business that they support. · Assist in driving process improvement and innovation efforts to continually improve our services for the...

Position Summary The Captive Insurance Accounting and Reporting Analyst is an integral part of the financial team, specializing in the unique accounting and reporting needs of captive insurance entities. This role involves a blend of complex accounting tasks, regulatory compliance, and strategic financial analysis. The specialist ensures the financial integrity of the captive insurance operations, providing valuable insights that drive business decisions. What will your job entail? Job Responsibilities: • Manage the administration of insurance policies, ensuring all policy documents are accurate and up to date. • Oversee the processing of insurance claims, ensuring they are handled efficiently and accurately. • Analyze financial data to identify trends, make forecasts, and provide recommendations for financial planning. • Prepare and file tax returns for the captive insurance entities, ensuring compliance with tax laws and regulations. • Monitor the performance of the...

Position Summary The Business Operations Associate is a key member of the operations team supporting application management, user acceptance testing, forms and content management, user training and problem resolution. This person will work closely with the Operations Manager to support business processes, training and reporting, system management and data analysis. This role requires a detailed, task-oriented individual with strong communication skills. What will your job entail? Job Responsibilities: • Become an expert in our policy issuance and task management systems to provide end-user support, training, configuration management and documentation creation • Manage company data and prepare reports. • Identify and resolve problems related to business operations. • Identify opportunities for process improvement and propose solutions. • Collaborate with the Sales Team, Underwriting, Accounting, and Actuaries to integrate operations processes. •...