2 rating jobs found in Media, PA

Objective: Join the Porter & Curtis Division of Heffernan Insurance Brokers!  We have a consultative commercial insurance model that provides superior client service day in and day out.  Our culture is one of innovation; we embrace the notion that anything is possible.  You will be exposed to the world of commercial insurance and risk management.  We provide a comprehensive training and mentoring program to give you the initial knowledge and background to get started; how far you grow with us from there is up to you! We are looking for motivated, detail oriented people for our Risk Analyst position.     Responsibilities Include: Creating underwriting submissions Analyzing insurance exposure and claims data Producing insurance documents Responding to customer questions and requests Analyzing coverage and coverage documents   Requirements: Education – High School graduate/GED required. Minimum of 2+ years experience n a professional setting...

Position Summary The Assistant Vice President, Client Support will direct all phases of operations and process improvement through establishing both rigorous KPIs and metrics with the goal of Client Support resolution. This role is responsible for ensuring customer satisfaction, retention, and overall success of the customer journey to include adoption, advocacy, and retention strategies.  What will your job entail? Job Responsibilities: • Develop and execute a comprehensive client support strategy to drive customer satisfaction, retention, and loyalty, resulting in increased renewal rates, reduced churn, and increased customer satisfaction. • Expand revenue through coaching the team to successfully identify cross-selling and up-selling opportunities & assist in creating leads for the sales organization. • Proactively identify opportunities for process improvements and optimization to enhance the overall customer experience. • Effectively lead a team that oversees the...