2 product owner jobs found in Napa, CA

The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company, providing best imaginable customer service and support related to medical malpractice insurance policies. If you’re motivated by meaningful work, continuous learning, and delivering excellent service in a fast-paced setting, this role may be a great fit. This is a hybrid opportunity in the company's Napa, CA office. The schedule for this position is 8am - 5pm PST. Position Summary Our Member Advocates are the first point of contact, providing exceptional customer service in a fast-paced call center environment. On average, Member Advocates resolve approximately 40-60 inbound calls per day, along with additional off-phone task processed in-between calls. Member Advocates communicate essential concepts to our members and external partners, covering topics such as billing...

The Doctors Company is seeking an experienced Claims Administrative Specialist to support our Claims team. This is a hybrid opportunity based in Sherman Oaks, CA or Napa, CA.   The Claims Administrative Specialist is responsible for communication with members and callers to obtain necessary written documentation to create an electronic claim file. You will also provide clerical, administrative, and technical assistance to the assigned claims staff; maintain specific, timely, accurate coding and file updates to support data warehouse searches for claims processing and TDC research projects. This position supports employees, member physicians, agents, brokers, vendors, defense lawyers, administrators, and patients.    Qualifications Experience in insurance or healthcare industry preferred Excellent oral and written communication skills Demonstrates organizational skills and attention to detail Strong customer service skills and ability to work on a high...