01/18/2026
The Role Serve as the primary contact for all billing-related matters, including escalations, for assigned IVDs. Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector. Ensure high levels of satisfaction with NAC services among retail offices and service centers through regular check-in calls. Provide feedback from offices to the Mumbai and Manila Billing Managers, including any recommendations for associate coaching. Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review upcoming large and complex billing renewals, address challenges, and explore opportunities. Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders. Organize and conduct pre-renewal meetings with CRB...
WTW
Nashville, TN, USA
Full Time
