25 jobs found in Neenah, WI

Summary This is a MS SQL Server DBA III role largely responsible for providing operational database services to the organization. Some of the primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems. What You'll Do Install and upgrade SQL Server RDBMS and related products: Keep SQL Server RDBMS at current release and maintenance levels; provide current & stable production and development environments. Provide first-level application support: Resolve problems and answer questions related to the SQL Server RDBMS...

Summary This position is a customer-focused user support role that provides services for all company supported computer software and hardware.  The processing of both incidents and service requests across the business units is done through deskside visits, remote support, and over the telephone.  The position assesses, prioritizes, documents, and actively resolves customer requests and issues.  Incident resolution will involve the use of a variety of environment specific tools.  This role provides a great opportunity to learn about the JM business and IT environment, which provides the foundation for future career growth.   What You'll Be Doing  Provide Level 1 technical support to internal customers through walk-in, phone, and self-service contacts to the Service Desk. Use Service Desk ticketing software to document all requests and incidents, actions taken, and to manage workload.  Escalation of issues to other IT resources as situations require more specialized...

Summary: This position is responsible for designing, delivering, and maintaining training programs for both existing and newly hired Claims personnel based on their current job duties and performance expectations. This role provides instruction across general claims processes, systems and application usage, product knowledge and end to end claim adjudication. The Claims Trainer also develops, maintains and updates the centralized claims training documentation library. Training supports claims handled both in the United States and Canada. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven...

Summary: Responsible for adjudicating PL, CL, Shipping and CarePlan claims as assigned.  The claims specialist also assists with administrative duties for the department, helping the team effectively negotiate and resolve claims in a timely manner and in accordance with established good faith handling procedures.     A secondary responsibility within this role is to provide support to the Jewelry Recovery Specialist with salvage related documentation including salvage-related invoices, payments, and recoveries. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously...

Summary: Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.  Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and outbound customer interactions. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in...

Summary: The Quality Assurance Analyst monitors and analyzes the interactions between the contact center agents and customers to ensure agents are performing to standards. The Quality Assurance Analyst provides feedback to supervisors, managers, and agents regarding the agent performance. The Quality Assurance Analyst works with our training staff to identify training and coaching trends that may need to be addressed. This position is also key in recognizing any and technology implementations that may be necessary to enhance the customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

Summary: Leadership role within the Claim Team focused upon coaching, training, development, and performance management of assigned claim team members. Ownership of file quality, adjudication efficiency, expense control, and vendor management are key responsibilities. Collaboration with the Director of Claims on projects, directives, and key claim accountabilities will also be a major activity within this position. Aid on various claim-related tasks as assigned.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience....

This position supports the Claims department by assisting with various aspects of the Customer Service Representative (CSR) process including ordering police reports, processing expense bills, completing social media searches and other various duties as assigned. Throughout the school year, this position is part-time 8 to 24 hours per week based on class schedule and our company’s business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. During the summer and breaks, the position can be 40 hours per week. RESPONSIBILITIES:   Assist the Claims Division in ordering police reports. Process expense payments Assist the CSR Team with indexing checks Upload CDs Complete Social Media Searches Other duties/projects as assigned QUALIFICATIONS   ESSENTIAL:   Pursuing Associate’s or Bachelor’s degree High degree of accuracy and attention to detail Excellent organizational skills to handle and prioritize multiple responsibilities Proficient with...

This remote position will manage litigated claims to expedite settlements and control litigation costs by evaluating exposure, analyzing anticipated defense costs, and establishing a defense plan for outside counsel. RESPONSIBILITIES: Manage litigated claims to expedite settlements and control litigation costs by evaluating exposure, analyzing anticipated defense costs, and establishing a defense plan for outside counsel Maintain adequate reserves Participate in round table discussions prior to ADR or trial to evaluate risk and establish settlement parameters Advise Claims staff on legal issues, investigation, liability, and damages Provide legal opinions to internal stakeholders with respect to coverage issues, interpretation of insurance law or policy language, and other claims- or insurance-related matters as assigned Present internal training seminars to the company, including the Claims and Underwriting departments Maintain litigation files for compliance...

This position will manage litigated claims to expedite settlements and control litigation costs by evaluating exposure, analyzing anticipated defense costs, and establishing a defense plan for outside counsel. RESPONSIBILITIES:   Manage litigated claims to expedite settlements and control litigation costs by evaluating exposure, analyzing anticipated defense costs, and establishing a defense plan for outside counsel Maintain adequate reserves   Participate in round table discussions prior to ADR or trial to evaluate risk and establish settlement parameters  Advise Claims staff on investigation, liability, damages, and litigation-specific issues  Review litigation files for compliance with internal standards Perform other duties as assigned  QUALIFICATIONS:   ESSENTIAL: Bachelor’s degree Three or more years of property and/or casualty adjusting experience, including large losses and claims with coverage issues Ability to analyze and interpret...

This position will manage litigated claims to expedite settlements and control litigation costs by evaluating exposure, analyzing anticipated defense costs, and establishing a defense plan for outside counsel. RESPONSIBILITIES: Manage litigated claims to expedite settlements and control litigation costs by evaluating exposure, analyzing anticipated defense costs, and establishing a defense plan for outside counsel Maintain adequate reserves Participate in round table discussions prior to ADR or trial to evaluate risk and establish settlement parameters Advise Claims staff on legal issues, investigation, liability, and damages Provide legal opinions to internal stakeholders with respect to coverage issues, interpretation of insurance law or policy language, and other claims- or insurance-related matters as assigned Present internal training seminars to the company, including the Claims and Underwriting departments Maintain litigation files for compliance with...

Summary: This position collaborates with business units to assess needs and drive results through training and ongoing education. Responsibilities include developing and facilitating comprehensive training programs, ensuring consistency in the training process, and maintaining timely leadership updates. The role also involves working cross-functionally across all departments to enhance training effectiveness, improve the customer experience, and support company objectives by identifying opportunities to refine training processes Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to...

Summary: This role is primarily responsible for identifying, investigating, and adjudicating suspicious and fraudulent insurance claims. This position will work to prevent fraud, protect company assets and ensure that legitimate claims are processed fairly. The role involves analyzing claims, conducting interviews, gathering evidence, and collaboration with other departments and law enforcement when necessary. This role will include management of SIU vendors, evaluation of field investigators, liaison with Jewelers Security Alliance, and facilitation of annual SIU training and certification. This role includes significant engagement with Claim Examiners, SIU vendors, adjusters, attorneys, Personal Lines Underwriting, Commercial Lines Underwriting, Asset protection, and JSA (Jewelers Security Alliance). The ideal candidate will be able to work on site at our home office location.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and...

All experience levels will be considered, with the job title being adjusted accordingly. Serve as a Quality Assurance Engineer on SECURA's implementation of a SaaS underwriting application, Duck Creek. Work on the base implementation of the product, as well as various sized features and enhancements. This position will write, execute, and analyze test cases, eliminating bugs and deficiencies within the application, with an opportunity to lead the QA strategy within the team based on experience level. RESPONSIBILITIES: Ability to identify, write, and execute test cases from business requirements and acceptance criteria  Must be comfortable obtaining a clear understanding of the business requirements by collaborating with the Business Analysts and Software Engineers to ensure consistent alignment and direction  Refine, plan, identify and escalate testing risks or impediments during sprint ceremonies by actively participating in meetings from an end-user perspective...

The Senior Software Engineer is responsible for designing, coding, and testing software programs and applications that enable Agent, Client, and Associate facing technologies and capabilities for SECURA Insurance. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The role involves providing technical and thought leadership within various teams and collaborating with internal and external partners to ensure the success of technology products.    RESPONSIBILITIES: Develop solutions within various application teams, including designing, creating, and managing APIs and data flows Analyze, design, program, test, and implement systems to fulfill business needs or solve problems, utilizing all phases of the system development lifecycle (SDLC)  Monitor applications and resolve errors or alerts, including setting alerts to maintain stability, monitoring error logs, and automating administrative...

The Intelligent Automation Engineer builds the future of how work gets done. Sitting at the intersection of our RPA and AI Solutions teams, you will design, develop, and support unified automations that transform manual tasks into intelligent, data-driven workflows. We are looking for someone with deep RPA expertise and a hunger to learn AI, OR an AI specialist ready to build within enterprise automation platforms. Under the guidance of our Intelligent Automation Solutions Architect and Tech Lead, you will deliver scalable, secure solutions that directly improve operational efficiency and service quality for our agents and policyholders. RESPONSIBILITIES: Solution Development: Develop, test, and deploy end-to-end intelligent automation solutions—leveraging RPA (UiPath, Power Platform) and Azure AI Foundry services (e.g., document intelligence, language, vision)—based on architectural designs Systems Integration: Connect automations with APIs, structured data...

Summary:  The Senior Corporate Counsel is responsible for performing a wide array of complex legal matters and providing strategic advice across the organization. This role plays a pivotal part in driving the company’s business objectives and maintaining the highest standards of integrity and compliance. It will also help facilitate the business objectives of the Company through providing effective legal and compliance counsel and support, while minimizing potential risks. This position is distinguished from junior- level corporate counsel by the degree of autonomy, initiative, and discretion employed as a Company legal advocate and advisor. The position may include supervisory responsibilities for Legal professional staff, working closely with the General Counsel to foster a collaborative and high-performance Legal work environment. What You'll Do Mergers & Acquisitions Lead and manage the legal aspects of mergers, acquisitions, divestitures, joint...

Summary The Jewelers Mutual Accounting Internship is designed to provide hands-on experience in corporate accounting within a regulated insurance environment. Interns will work alongside accounting professionals to support core accounting processes, financial reporting activities, and operational initiatives. This internship is ideal for accounting majors seeking practical experience, professional development, and exposure to real-world business operations. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer...

Summary: Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re...

Summary: The Logistics Customer Service Representative (CSR) II is responsible for taking inbound customer inquiries via phone and email for our Jewelers Mutual Shipping Solution product.  This is done by supporting clients’ needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company’s security protocols as outlined in standard operating procedures. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s...