17 jobs found in Neenah

Summary The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency.  The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new...

This role serves as a senior-level accountant position within the Financial Reporting Team. The individual in this role will also have the opportunity to support the finance division in a broad range of activities, gain valuable experience, and have exposure to various finance leadership levels and other business functions.       RESPONSIBILITIES:     Leader in monthly general ledger closing process, including addressing issues, identifying and implementing improvements Maintains general ledger which may include preparing, posting and reviewing monthly journal entries, reconciling and analyzing accounts, or coordinating the reconciliation of accounts to the general ledger Performs quarterly or annual procedures to support financial statement integrity, and researches ad-hoc technical accounting questions  Serves as a resource to the Finance division by providing support and analysis over general technical accounting questions and procedures Fully...

Summary Provides excellent service to policyholders, agents, adjusters, and coworkers over the phone and through written communication. Researches, reviews, prepares initial gathering of information for the Underwriting team to review and determine acceptable risk.  Provides follow-up as necessary.  Consistently meets expectations for quality, accuracy, and timeliness.  Works closely with Personal Lines Underwriters, jewelers, agents and policyholders to fulfill customer and business requests. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products,...

Summary This role serves to assist Claim Examiners and Claim Specialists with various administrative claim processing tasks. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you’ll: Move fast and embrace change Always look for...

This year-round internship is based in our Neenah office and is ideal for a student pursuing a Bachelor's degree, with a graduation date of May 2028 or later. The position begins in Fall 2026, with an expected schedule of 20-40 hours per week during summer and school breaks, and 15–20 hours per week during the academic year. As part of the Agent Education Team, the intern will support continuing education operations, assist with training logistics, and contribute to communication efforts with agents and internal teams. The role involves a mix of data entry, reporting, content updates, and event preparation, with a strong emphasis on accuracy, organization, and attention to detail. The ideal candidate would be available for in-office work, with the option of a hybrid schedule depending on team needs and responsibilities. Opportunities may also include assisting the Marketing team with projects and other support. RESPONSIBILITIES: Training & Education Support: Support...

Serve as Program Manager for large and/or complex, multi-million-dollar, multi-year strategic programs and enterprise level work initiatives for SECURA Insurance. The Program Manager is aligned to a functional business area and works closely with those in a business owner role along with their Product Owner(s) and IT Supervisor(s) to ensure the team’s work is effectively planned and executed.  RESPONSIBILITIES:  Responsible for overall program management of multi-million dollar, multi-year strategic programs and projects for SECURA Insurance  Define program governance (controls) and ensure that all the projects within the program follow the standard procedures that are used in the management and deployment of projects per the EPMO  Partner with senior executives across the company to facilitate successful stewardship and governance of corporate programs and projects  Manage key vendor relationships, including overseas vendors, engaged on corporate programs and...

Serve as Project Manager for medium-to-large IT and business projects for SECURA Insurance. Strong organizational, communication, and technical skills are essential, along with experience in both SCRUM/Agile and traditional project management practices.  RESPONSIBILITIES:   Manage projects utilizing SCRUM/Agile and traditional practices to deliver on time, within scope and budget  Develop project plans including timelines, milestones, and resource allocation that provide alignment to strategic objectives  Maintain project financial responsibilities (budget and forecasting)  Utilize departmental processes and tools to track project tasks and deliverables  Communicate project expectations to team members and stakeholders  Elicit cooperation from a wide variety of sources including vendor engagements   Manage issues and risks using appropriate escalation when necessary  Measure project performance using appropriate tools and techniques  Provide regular project...

Lead and develop a team of Underwriting Support Specialists who are responsible for quoting and processing of new business, renewals, endorsements, and premium audit transactions. RESPONSIBILITIES Directly manage a team of Underwriting Support Specialists (USS) Establish measurable performance goals and hold associates accountable for results Foster and maintain an effective and positive team environment Create, document and maintain standardized operating procedures Handle and resolve staff and technical problems quickly and effectively Identify training opportunities and provide a means for the training Support process improvements by identifying performance and efficiency issues, researching the issues, and providing solid resolutions Maintain strong relationships and communication with Underwriting and other USS teams  Complete special projects as assigned Other duties as assigned  QUALIFICATIONS: ESSENTIAL: High school diploma or general...

This is a hybrid role, with the associate required to be in the office 4 days per week. This internship is an excellent opportunity to gain hands-on Business Analyst experience in the rapidly growing field of Artificial Intelligence (AI). As a Business Analyst Intern, you will learn and assist in identifying and analyzing business processes that will be use AI technologies. You will work closely with business stakeholders and IT professionals to gather requirements, document processes, and create test cases, Additionally, you will be involved in quality assurance testing and Level One production support for AI projects, ensuring the quality and effectiveness of solutions. The ideal candidate will graduate May 2027 or later with a degree in technology, business analyst, information systems, business, or a related field. This internship is 40 hours per week during the summer, (8:00am – 4:30pm), and part-time during the school year (approximately 20 hours per week, based on your...

Summary: This position provides leadership to the Personal Lines Customer Care teams. This role positions Customer Care to successfully deliver on key metrics including premium growth, quality, retention, and service levels. Additionally, this role has oversight of processes, projects, and metrics to meet/exceed departmental KPIs. There is high visibility to this role knowing that Customer Care is the first, and possibly only, interaction a customer will have with Jewelers Mutual. This role will need to balance the needs of the customer and the business while advocating when appropriate. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization,...

Summary: This role is responsible for qualifying jeweler leads, booking demos for the Business Development team, and ensuring CRM accuracy throughout the sales cycle. As an integral member of the sales organization, you will combine outbound prospecting, lead qualification, and pipeline management to drive new opportunities focused in the Mainstreet Jeweler segment. You will act as the first point of contact for jeweler prospects, ensuring the right leads are routed to the right people quickly and efficiently. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve...

This position supports the Claims Legal Team by assisting with administrative tasks associated with the legal/litigation process. Throughout the school year, this position is part-time 15-25 hours per week based on class schedule and our company’s business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. During the summer and breaks, the position is 40 hours per week. RESPONSIBILITIES: Review incoming correspondence and route to appropriate staff for further handling Review invoices for legal and expert services and process payments to appropriate claims Set up new litigation files, including data entry, transmission of electronic files, and drafting correspondence Other duties and projects as assigned within the Claims Legal team QUALIFICATIONS: ESSENTIAL: Currently enrolled in an Administrative Professional degree program, Paralegal degree, or similar related program Basic computer software knowledge (Microsoft Suite, e-mail, accessing...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our strategic business partners. The Account Manager is responsible for strategizing and delivering personalized approaches to drive results across key performance indicators in support of organizational business plans, while balancing incoming partner requests. Critical functions within this role include onboarding new partners expediently and efficiently, cultivating strong relationships that drive engagement and sales growth, and training partner organizations to promote our insurance products effectively and compliantly. This position works closely with Business Development, Operations and P&L leadership to appropriately influence the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially...

Summary: The Personal Lines (PL) Claims Examiner is responsible for handling claims inclusive of jewelry and other products from our personal lines customers located in the United States and Canada. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our...

All experience levels will be considered, with the job title being adjusted accordingly. Serve as a Quality Assurance Engineer on SECURA's implementation of a SaaS underwriting application, Duck Creek. Work on the base implementation of the product, as well as various sized features and enhancements. This position will write, execute, and analyze test cases, eliminating bugs and deficiencies within the application, with an opportunity to lead the QA strategy within the team based on experience level. RESPONSIBILITIES: Ability to identify, write, and execute test cases from business requirements and acceptance criteria  Must be comfortable obtaining a clear understanding of the business requirements by collaborating with the Business Analysts and Software Engineers to ensure consistent alignment and direction  Refine, plan, identify and escalate testing risks or impediments during sprint ceremonies by actively participating in meetings from an end-user perspective...

The Senior Software Engineer is responsible for designing, coding, and testing software programs and applications that enable Agent, Client, and Associate facing technologies and capabilities for SECURA Insurance. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The role involves providing technical and thought leadership within various teams and collaborating with internal and external partners to ensure the success of technology products.    RESPONSIBILITIES: Develop solutions within various application teams, including designing, creating, and managing APIs and data flows Analyze, design, program, test, and implement systems to fulfill business needs or solve problems, utilizing all phases of the system development lifecycle (SDLC)  Monitor applications and resolve errors or alerts, including setting alerts to maintain stability, monitoring error logs, and automating administrative...

Summary: The Data Business Analyst II is responsible for conducting full lifecycle analysis, including researching, collecting, analyzing, reporting, and interpreting data to guide business decisions. They will also monitor performance and quality‑control plans to identify improvements within Strategic Partners business division. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...