6 application support analyst jobs found in Neenah, WI

Summary: The Quality Assurance Analyst monitors and analyzes the interactions between the contact center agents and customers to ensure agents are performing to standards. The Quality Assurance Analyst provides feedback to supervisors, managers, and agents regarding the agent performance. The Quality Assurance Analyst works with our training staff to identify training and coaching trends that may need to be addressed. This position is also key in recognizing any and technology implementations that may be necessary to enhance the customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

Summary: The Data Business Analyst II is responsible for conducting full lifecycle analysis, including researching, collecting, analyzing, reporting, and interpreting data to guide business decisions. They will also monitor performance and quality‑control plans to identify improvements within Strategic Partners business division. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...

Summary Lead with purpose. As a Personal Lines Underwriting Supervisor, you’ll guide a team dedicated to delivering exceptional service and operational excellence. You’ll oversee day-to-day operations, ensuring quality, productivity, and conversion goals are met while fostering a culture of continuous improvement. Partnering with trainers, quality specialists, and leadership, you’ll coach and develop team members, monitor performance metrics, and implement strategies that enhance customer and employee experiences. You’ll play a vital role in shaping a positive, empowered, and service-driven Customer Care and Underwriting environment. In this role, you’ll combine leadership, communication, and problem-solving skills to help your team—and our customers—thrive. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong,...

The Senior Software Engineer is responsible for designing, coding, and testing software programs and applications that enable Agent, Client, and Associate facing technologies and capabilities for SECURA Insurance. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The role involves providing technical and thought leadership within various teams and collaborating with internal and external partners to ensure the success of technology products.    RESPONSIBILITIES: Develop solutions within various application teams, including designing, creating, and managing APIs and data flows Analyze, design, program, test, and implement systems to fulfill business needs or solve problems, utilizing all phases of the system development lifecycle (SDLC)  Monitor applications and resolve errors or alerts, including setting alerts to maintain stability, monitoring error logs, and automating administrative...

Summary The Jewelers Mutual Accounting Internship is designed to provide hands-on experience in corporate accounting within a regulated insurance environment. Interns will work alongside accounting professionals to support core accounting processes, financial reporting activities, and operational initiatives. This internship is ideal for accounting majors seeking practical experience, professional development, and exposure to real-world business operations. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer...

Summary The Field Asset Protection Manager conducts professional risk evaluations and investigations of insured properties within the jewelry and pawnbroker policyholder base of Jewelers Mutual. During these inspection visits, the Field LP Manager will provide consultative advice to customers on a variety of best practices to ensure the safety and security of their property.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our...