2 claims support associate jobs found in Neenah, WI

Summary This position is a customer-focused user support role that provides services for all company supported computer software and hardware.  The processing of both incidents and service requests across the business units is done through deskside visits, remote support, and over the telephone.  The position assesses, prioritizes, documents, and actively resolves customer requests and issues.  Incident resolution will involve the use of a variety of environment specific tools.  This role provides a great opportunity to learn about the JM business and IT environment, which provides the foundation for future career growth.   What You'll Be Doing  Provide Level 1 technical support to internal customers through walk-in, phone, and self-service contacts to the Service Desk. Use Service Desk ticketing software to document all requests and incidents, actions taken, and to manage workload.  Escalation of issues to other IT resources as situations require more specialized...

This position supports the Claims department by assisting with various aspects of the Customer Service Representative (CSR) process including ordering police reports, processing expense bills, completing social media searches and other various duties as assigned. Throughout the school year, this position is part-time 8 to 24 hours per week based on class schedule and our company’s business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. During the summer and breaks, the position can be 40 hours per week. RESPONSIBILITIES:   Assist the Claims Division in ordering police reports. Process expense payments Assist the CSR Team with indexing checks Upload CDs Complete Social Media Searches Other duties/projects as assigned QUALIFICATIONS   ESSENTIAL:   Pursuing Associate’s or Bachelor’s degree High degree of accuracy and attention to detail Excellent organizational skills to handle and prioritize multiple responsibilities Proficient with...