14 customer service jobs found in Neenah, WI

Summary: The Logistics Customer Service Representative (CSR) II is responsible for taking inbound customer inquiries via phone and email for our Jewelers Mutual Shipping Solution product.  This is done by supporting clients’ needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company’s security protocols as outlined in standard operating procedures. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s...

Summary: Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re...

Summary: This position provides leadership to the Personal Lines Customer Care teams. This role positions Customer Care to successfully deliver on key metrics including premium growth, quality, retention, and service levels. Additionally, this role has oversight of processes, projects, and metrics to meet/exceed departmental KPIs. There is high visibility to this role knowing that Customer Care is the first, and possibly only, interaction a customer will have with Jewelers Mutual. This role will need to balance the needs of the customer and the business while advocating when appropriate. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization,...

Summary: The Business Development Director is responsible for 1) Cultivating and maintaining strong relationships with distribution partners and customers 2) Optimizing sales channels to maximize market penetration and profitability and 3) implementing innovative sales strategies that will drive significant and measurable top-line growth. This position will work within the jewelry vertical, analyzing customer feedback, identifying pain points, and driving improvements across all Jewelers Mutual programs. They are required to work closely with JM leadership at both the executive and P&L levels to strategically shape the foundation, priorities, and vision for JM within the context of the jewelry industry. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our...

Summary: The Senior Claims Manager is a strategic leadership position within the Claims Team, focused on coaching, training, and developing assigned claims team members, along with the creation and deployment of strategic initiatives that enhance the Claims customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through...

Summary Lead with purpose. As a Personal Lines Underwriting Supervisor, you’ll guide a team dedicated to delivering exceptional service and operational excellence. You’ll oversee day-to-day operations, ensuring quality, productivity, and conversion goals are met while fostering a culture of continuous improvement. Partnering with trainers, quality specialists, and leadership, you’ll coach and develop team members, monitor performance metrics, and implement strategies that enhance customer and employee experiences. You’ll play a vital role in shaping a positive, empowered, and service-driven Customer Care and Underwriting environment. In this role, you’ll combine leadership, communication, and problem-solving skills to help your team—and our customers—thrive. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong,...

Summary The Jewelers Mutual Accounting Internship is designed to provide hands-on experience in corporate accounting within a regulated insurance environment. Interns will work alongside accounting professionals to support core accounting processes, financial reporting activities, and operational initiatives. This internship is ideal for accounting majors seeking practical experience, professional development, and exposure to real-world business operations. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer...

Summary: The Data Business Analyst II is responsible for conducting full lifecycle analysis, including researching, collecting, analyzing, reporting, and interpreting data to guide business decisions. They will also monitor performance and quality‑control plans to identify improvements within Strategic Partners business division. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...

Summary: This role provides administrative support to the business development and Sales team and works cross-functionally with underwriting, jeweler programs and sales team members. This role is crucial in day-to-day execution and keeping our department running smoothly. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through...

Summary The Field Asset Protection Manager conducts professional risk evaluations and investigations of insured properties within the jewelry and pawnbroker policyholder base of Jewelers Mutual. During these inspection visits, the Field LP Manager will provide consultative advice to customers on a variety of best practices to ensure the safety and security of their property.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our...

Summary: As the Director of Decision Support, you will report to the VP of Finance and be responsible for leading a team of financial planning and analysis professionals. This role will transform financial planning and decision making into a source of advantage for the enterprise by enabling the business to better anticipate opportunities, spot risks and drive faster resource reallocation. To accomplish this, you will accelerate FP&A’s adoption of AI-driven predictive planning and scale up technology-driven delivery of decision support. In addition to leading the financial planning, budgeting, and forecasting team, you will be the go-to resource for strategic decision support to senior organizational decision makers including the CFO, VP Finance, Chief Actuary, C-Suite, and board. You will foster innovation and digital skills development in FP&A. The ideal candidate will possess financial planning and analysis expertise, the ability to develop and manage technology- and...

Summary Fuel agency growth by expanding market access and deepening carrier partnerships. As a Market Placement Advisor, you’ll shape agency strategy through market insight, support profitable growth plans, and identify new opportunities that strengthen competitive positioning. You’ll cultivate strong relationships with key carriers, coordinate collaborative sales initiatives, and ensure the agency has access to high-quality products and markets. You’ll also oversee complex commercial placement work—guiding negotiations, evaluating proposals, preparing high-quality submissions, and maintaining accurate documentation. With strong analytical skills, deep product knowledge, and a focus on execution, you’ll help the agency compete effectively and deliver exceptional results.   Why Jewelers Mutual:   Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise,...

Summary: We are seeking a motivated and detail-oriented intern to join the Jeweler Solutions team for the summer. This internship offers hands-on experience across multiple facets of the jewelry and insurance industry, with a focus on operations, data, and technology. The ideal candidate will assist in several key projects aimed at optimizing team workflows, improving internal processes, and supporting strategic initiatives. This is an excellent opportunity for a student looking to gain experience in business operations, data analysis, and process improvement. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge...

Summary: The Operations Analyst Intern will analyze trends and optimize the current processes within our Shipping department, focusing on efficiency and cost reduction to increase customer satisfaction. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our...