7 customer service associate jobs found in Neenah

As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates which may include users of all types and skill levels. This is an in-office role, requiring the associate to be in office 5 days a week. Responsibilities may also include hardware procurement and provisioning, asset management, mentoring, hardware and software testing, and some advanced troubleshooting and support. RESPONSIBILITIES: Provide excellent customer service and level 1 technical support as a member of our Service Desk team Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem Participate in the rollout and training of new technology solutions...

DESCRIPTION: The Commercial Lines Manager is responsible for providing department-wide leadership for workflow improvement, operational efficiency, and underwriting quality governance across Commercial Lines. Reporting to the Vice President of Commercial Lines, this role supports all Commercial Lines Director teams and serves as a key leader in driving process modernization, increasing organizational capacity, and improving the underwriting experience for associates and agency partners.   A primary focus of this position is identifying, prioritizing, developing, and implementing workflow improvement initiatives that enhance efficiency, consistency, quality, and scalability across the Commercial Lines organization. The Manager collaborates with leaders across the department to streamline processes, eliminate inefficiencies, leverage automation opportunities, and improve overall underwriting effectiveness. In addition, the Commercial Lines Manager is responsible...

DESCRIPTION:  The Commercial Lines Director is responsible for leading an underwriting territory to achieve profitable growth, retention, underwriting excellence, and agency satisfaction. Reporting to the Vice President of Commercial Lines, this role is accountable for portfolio performance, agency management, talent development, and successful execution of departmental strategies. The Director partners closely with the Commercial Lines Manager and other business leaders to drive underwriting consistency, operational effectiveness, and continuous improvement while ensuring strong agency relationships and exceptional customer service. RESPONSIBILITIES: Develop and execute underwriting strategies that support profitable growth, retention, portfolio management, and agency relationship objectives Monitor underwriting performance, loss trends, agency results, and market conditions to achieve financial and business goals Provide leadership and direction on...

Summary The Claims & Survey Coordinator provides administrative and operational support for the General Agency's survey and claims functions. This position coordinates insurance surveys, tracks survey requirements and recommendations, maintains survey records, monitors claims activity, and serves as a liaison with vendors, carriers, adjusters, and internal stakeholders. The role ensures the timely collection, organization, and reporting of survey and claims information while supporting efficient agency operations.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our jeweler partners. The Account Manager is responsible for developing personalized approaches to drive results across the entire suite of solutions offered to the jeweler from Jewelers Mutual. This includes insurance referral programs, care plan, shipping solution, appraisal solution, asset protection, and any new solutions that are developed. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry...

DESCRIPTION: This position is a 3-month internship for summer 2027. The Actuarial/Data Science Intern will work closely with SECURA’s actuarial team to complete work products supporting rate reviews, competitive analyses, modeling, and business reports tailored to meet the needs of our internal customers. This experience will afford the Actuarial/Data Science Intern opportunities to receive valuable Actuarial/Data Science training, gain professional experience in a business setting, and learn first-hand about the role Actuarial Science and Data Science play in the property and casualty insurance industry. This position will be an in-office role located in Neenah, WI. RESPONSIBILITIES: Assist in preparing support data used in the rate review process for commercial, specialty, agribusiness and farm lines Apply current ratemaking methodologies to develop rate indications Assist in conducting strategic research and peer company analyses using a variety of...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our small agency partners. The Associate Account Manager is responsible for servicing the small agency business to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include managing existing personal lines agency relationships and book of business and onboarding new partners efficiently while complying with all contractual agreements.  Additionally, this role will cultivate strong relationships to drive new business growth, train best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership and operations to appropriately steer the direction of the product(s)/program(s).  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the...