7 customer service manager jobs found in Neenah, WI

Summary: This position is responsible for designing, delivering, and maintaining training programs for both existing and newly hired Claims personnel based on their current job duties and performance expectations. This role provides instruction across general claims processes, systems and application usage, product knowledge and end to end claim adjudication. The Claims Trainer also develops, maintains and updates the centralized claims training documentation library. Training supports claims handled both in the United States and Canada. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven...

Summary: Responsible for adjudicating PL, CL, Shipping and CarePlan claims as assigned.  The claims specialist also assists with administrative duties for the department, helping the team effectively negotiate and resolve claims in a timely manner and in accordance with established good faith handling procedures.     A secondary responsibility within this role is to provide support to the Jewelry Recovery Specialist with salvage related documentation including salvage-related invoices, payments, and recoveries. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously...

Summary: The Quality Assurance Analyst monitors and analyzes the interactions between the contact center agents and customers to ensure agents are performing to standards. The Quality Assurance Analyst provides feedback to supervisors, managers, and agents regarding the agent performance. The Quality Assurance Analyst works with our training staff to identify training and coaching trends that may need to be addressed. This position is also key in recognizing any and technology implementations that may be necessary to enhance the customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

Summary: Leadership role within the Claim Team focused upon coaching, training, development, and performance management of assigned claim team members. Ownership of file quality, adjudication efficiency, expense control, and vendor management are key responsibilities. Collaboration with the Director of Claims on projects, directives, and key claim accountabilities will also be a major activity within this position. Aid on various claim-related tasks as assigned.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience....

Summary: This position collaborates with business units to assess needs and drive results through training and ongoing education. Responsibilities include developing and facilitating comprehensive training programs, ensuring consistency in the training process, and maintaining timely leadership updates. The role also involves working cross-functionally across all departments to enhance training effectiveness, improve the customer experience, and support company objectives by identifying opportunities to refine training processes Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to...

Summary: This role is primarily responsible for identifying, investigating, and adjudicating suspicious and fraudulent insurance claims. This position will work to prevent fraud, protect company assets and ensure that legitimate claims are processed fairly. The role involves analyzing claims, conducting interviews, gathering evidence, and collaboration with other departments and law enforcement when necessary. This role will include management of SIU vendors, evaluation of field investigators, liaison with Jewelers Security Alliance, and facilitation of annual SIU training and certification. This role includes significant engagement with Claim Examiners, SIU vendors, adjusters, attorneys, Personal Lines Underwriting, Commercial Lines Underwriting, Asset protection, and JSA (Jewelers Security Alliance). The ideal candidate will be able to work on site at our home office location.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and...

Summary The Field Asset Protection Manager conducts professional risk evaluations and investigations of insured properties within the jewelry and pawnbroker policyholder base of Jewelers Mutual. During these inspection visits, the Field LP Manager will provide consultative advice to customers on a variety of best practices to ensure the safety and security of their property.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our...