16 customer support officer jobs found in Neenah

Summary This position is a customer-focused user support role that provides services for all company supported computer software and hardware.  The processing of both incidents and service requests across the business units is done through deskside visits, remote support, and over the telephone.  The position assesses, prioritizes, documents, and actively resolves customer requests and issues.  Incident resolution will involve the use of a variety of environment specific tools.  This role provides a great opportunity to learn about the JM business and IT environment, which provides the foundation for future career growth.   What You'll Be Doing  Provide Level 1 technical support to internal customers through walk-in, phone, and self-service contacts to the Service Desk. Use Service Desk ticketing software to document all requests and incidents, actions taken, and to manage workload.  Escalation of issues to other IT resources as situations require more specialized...

Summary: This position is responsible for designing, delivering, and maintaining training programs for both existing and newly hired Claims personnel based on their current job duties and performance expectations. This role provides instruction across general claims processes, systems and application usage, product knowledge and end to end claim adjudication. The Claims Trainer also develops, maintains and updates the centralized claims training documentation library. Training supports claims handled both in the United States and Canada. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven...

Summary: Responsible for adjudicating PL, CL, Shipping and CarePlan claims as assigned.  The claims specialist also assists with administrative duties for the department, helping the team effectively negotiate and resolve claims in a timely manner and in accordance with established good faith handling procedures.     A secondary responsibility within this role is to provide support to the Jewelry Recovery Specialist with salvage related documentation including salvage-related invoices, payments, and recoveries. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously...

Summary: Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.  Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and outbound customer interactions. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in...

Summary: The Quality Assurance Analyst monitors and analyzes the interactions between the contact center agents and customers to ensure agents are performing to standards. The Quality Assurance Analyst provides feedback to supervisors, managers, and agents regarding the agent performance. The Quality Assurance Analyst works with our training staff to identify training and coaching trends that may need to be addressed. This position is also key in recognizing any and technology implementations that may be necessary to enhance the customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

Summary: Leadership role within the Claim Team focused upon coaching, training, development, and performance management of assigned claim team members. Ownership of file quality, adjudication efficiency, expense control, and vendor management are key responsibilities. Collaboration with the Director of Claims on projects, directives, and key claim accountabilities will also be a major activity within this position. Aid on various claim-related tasks as assigned.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience....

This position supports the Claims department by assisting with various aspects of the Customer Service Representative (CSR) process including ordering police reports, processing expense bills, completing social media searches and other various duties as assigned. Throughout the school year, this position is part-time 8 to 24 hours per week based on class schedule and our company’s business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. During the summer and breaks, the position can be 40 hours per week. RESPONSIBILITIES:   Assist the Claims Division in ordering police reports. Process expense payments Assist the CSR Team with indexing checks Upload CDs Complete Social Media Searches Other duties/projects as assigned QUALIFICATIONS   ESSENTIAL:   Pursuing Associate’s or Bachelor’s degree High degree of accuracy and attention to detail Excellent organizational skills to handle and prioritize multiple responsibilities Proficient with...

Summary: This position collaborates with business units to assess needs and drive results through training and ongoing education. Responsibilities include developing and facilitating comprehensive training programs, ensuring consistency in the training process, and maintaining timely leadership updates. The role also involves working cross-functionally across all departments to enhance training effectiveness, improve the customer experience, and support company objectives by identifying opportunities to refine training processes Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to...

Summary: This role is primarily responsible for identifying, investigating, and adjudicating suspicious and fraudulent insurance claims. This position will work to prevent fraud, protect company assets and ensure that legitimate claims are processed fairly. The role involves analyzing claims, conducting interviews, gathering evidence, and collaboration with other departments and law enforcement when necessary. This role will include management of SIU vendors, evaluation of field investigators, liaison with Jewelers Security Alliance, and facilitation of annual SIU training and certification. This role includes significant engagement with Claim Examiners, SIU vendors, adjusters, attorneys, Personal Lines Underwriting, Commercial Lines Underwriting, Asset protection, and JSA (Jewelers Security Alliance). The ideal candidate will be able to work on site at our home office location.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and...

Summary The Jewelers Mutual Accounting Internship is designed to provide hands-on experience in corporate accounting within a regulated insurance environment. Interns will work alongside accounting professionals to support core accounting processes, financial reporting activities, and operational initiatives. This internship is ideal for accounting majors seeking practical experience, professional development, and exposure to real-world business operations. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer...

Summary: Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re...

Summary: The Logistics Customer Service Representative (CSR) II is responsible for taking inbound customer inquiries via phone and email for our Jewelers Mutual Shipping Solution product.  This is done by supporting clients’ needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company’s security protocols as outlined in standard operating procedures. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s...

Summary: The Data Business Analyst II is responsible for conducting full lifecycle analysis, including researching, collecting, analyzing, reporting, and interpreting data to guide business decisions. They will also monitor performance and quality‑control plans to identify improvements within Strategic Partners business division. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...

Summary: This position provides leadership to the Personal Lines Customer Care teams. This role positions Customer Care to successfully deliver on key metrics including premium growth, quality, retention, and service levels. Additionally, this role has oversight of processes, projects, and metrics to meet/exceed departmental KPIs. There is high visibility to this role knowing that Customer Care is the first, and possibly only, interaction a customer will have with Jewelers Mutual. This role will need to balance the needs of the customer and the business while advocating when appropriate. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization,...

Summary The Field Asset Protection Manager conducts professional risk evaluations and investigations of insured properties within the jewelry and pawnbroker policyholder base of Jewelers Mutual. During these inspection visits, the Field LP Manager will provide consultative advice to customers on a variety of best practices to ensure the safety and security of their property.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our...

Summary Lead with purpose. As a Personal Lines Underwriting Supervisor, you’ll guide a team dedicated to delivering exceptional service and operational excellence. You’ll oversee day-to-day operations, ensuring quality, productivity, and conversion goals are met while fostering a culture of continuous improvement. Partnering with trainers, quality specialists, and leadership, you’ll coach and develop team members, monitor performance metrics, and implement strategies that enhance customer and employee experiences. You’ll play a vital role in shaping a positive, empowered, and service-driven Customer Care and Underwriting environment. In this role, you’ll combine leadership, communication, and problem-solving skills to help your team—and our customers—thrive. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong,...