8 operations team lead jobs found in Neenah

Summary The Director, Policy Administration Solutions, is responsible for the delivery of robust, and scalable solutions needed to run our company with operational excellence and flexibility. The key areas of focus are policy, claims, billing, customer care, document management, and imaging – both on JM’s paper and our partners via the General Agency.  A passion for people focused leadership while levering new disruptive technologies like AI will be key to driving success. The Director partners closely with business leaders to map out strategy, develop plans and deploy new or enhanced products and/or services. The leader must be passionate about creating dependable, open, and agile solutions levering AI, automation, reusable components, and data analytics. The Policy Administration systems will be part of our platform ecosystem and will be leveraged in agreed upon architecture patterns. Beyond tight business relationships, the leader will work closely with Technology peers...

Summary The Jeweler Solutions Manager serves as the operational owner of assigned programs, responsible for monitoring program performance, maintaining profitability, and ensuring overall program health. This role manages the day-to-day execution and performance of programs while identifying opportunities to improve operational efficiency, customer experience, and financial results. The position works closely with P&L leadership, Product Management, Relationship Management, Legal, and Sales to evaluate program performance trends and coordinate adjustments needed to support program sustainability and growth. The role provides indirect leadership by coordinating cross-functional efforts and driving program initiatives that support overall business objectives. The Jeweler Solutions Manager plays a key role in ensuring programs remain competitive, financially sound, and operationally effective. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting...

Summary The Finance Information Systems Analyst at Jewelers Mutual serves as a key partner to Accounting, Finance, and Technology teams by supporting and enhancing financial systems that enable accurate reporting, efficient processes, and strong data integrity. This role is responsible for analyzing business needs, maintaining finance-related applications, troubleshooting system issues, and helping drive continuous improvement across financial operations. The position combines accounting knowledge, systems expertise, and cross-functional collaboration to ensure financial technology solutions align with business objectives and operational requirements. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and...

This position will serve as a key member of the IT Infrastructure team, responsible for supporting and evolving core infrastructure systems across the organization. The role balances day-to-day operational support with project-based engineering work to ensure reliable, scalable, and secure technology services. As an Infrastructure Engineer, you will take ownership of core systems, resolve complex technical issues, and contribute to infrastructure modernization efforts. This role requires a strong IT generalist with experience across multiple infrastructure domains, including networking, server administration, and hybrid cloud environments. This is a hybrid role, with the associate required to be in the office 3 days per week. RESPONSIBILITIES Provide advanced support for infrastructure operations, including incident response, troubleshooting, and root cause analysis across systems and platforms Maintain and support core infrastructure technologies, including networking,...

Summary The Product Manager II supports product management and product analytics for Jewelers Mutual by helping identify trends in product experience, financial and operational performance, and market/competitor dynamics. This role translates data into clear insights and recommendations that improve profitability, customer value, regulatory compliance, and operational execution. The Product Manager II is a developing subject matter expert who contributes to cross-functional product initiatives, filings, and enterprise projects under guidance from senior product leaders.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our strategic business partners. The Account Manager is responsible for strategizing and delivering personalized approaches to drive results across key performance indicators in support of organizational business plans, while balancing incoming partner requests. Critical functions within this role include onboarding new partners expediently and efficiently, cultivating strong relationships that drive engagement and sales growth, and training partner organizations to promote our insurance products effectively and compliantly. This position works closely with Business Development, Operations and P&L leadership to appropriately influence the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially...

Summary This role is responsible for providing business partners, JM management teams and senior leaders in the organization financial analysis and information needed to make operational, financial, and strategic decisions. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking,...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar).   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...