5 operations team lead jobs found in Neenah, WI

Summary The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency.  The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new...

Summary: This role is responsible for qualifying jeweler leads, booking demos for the Business Development team, and ensuring CRM accuracy throughout the sales cycle. As an integral member of the sales organization, you will combine outbound prospecting, lead qualification, and pipeline management to drive new opportunities focused in the Mainstreet Jeweler segment. You will act as the first point of contact for jeweler prospects, ensuring the right leads are routed to the right people quickly and efficiently. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our strategic business partners. The Account Manager is responsible for strategizing and delivering personalized approaches to drive results across key performance indicators in support of organizational business plans, while balancing incoming partner requests. Critical functions within this role include onboarding new partners expediently and efficiently, cultivating strong relationships that drive engagement and sales growth, and training partner organizations to promote our insurance products effectively and compliantly. This position works closely with Business Development, Operations and P&L leadership to appropriately influence the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially...

Lead and develop a team of Underwriting Support Specialists who are responsible for quoting and processing of new business, renewals, endorsements, and premium audit transactions. RESPONSIBILITIES Directly manage a team of Underwriting Support Specialists (USS) Establish measurable performance goals and hold associates accountable for results Foster and maintain an effective and positive team environment Create, document and maintain standardized operating procedures Handle and resolve staff and technical problems quickly and effectively Identify training opportunities and provide a means for the training Support process improvements by identifying performance and efficiency issues, researching the issues, and providing solid resolutions Maintain strong relationships and communication with Underwriting and other USS teams  Complete special projects as assigned Other duties as assigned  QUALIFICATIONS: ESSENTIAL: High school diploma or general...

Summary: The Data Business Analyst II is responsible for conducting full lifecycle analysis, including researching, collecting, analyzing, reporting, and interpreting data to guide business decisions. They will also monitor performance and quality‑control plans to identify improvements within Strategic Partners business division. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...