08/13/2026
As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates which may include users of all types and skill levels. This is an in-office role, requiring the associate to be in office 5 days a week. Responsibilities may also include hardware procurement and provisioning, asset management, mentoring, hardware and software testing, and some advanced troubleshooting and support.
RESPONSIBILITIES:
Provide excellent customer service and level 1 technical support as a member of our Service Desk team
Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem
Participate in the rollout and training of new technology solutions...
SECURA Insurance Companies
Neenah, WI
Full Time
