2 customer service representative i jobs found in New York

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* This role serves as the primary point of contact for policyholders, insurance brokers, and general agents. They provide accurate policy administration, timely service, guidance on coverage, and respond professionally to client inquiries in a timely manner. Account Management Limited knowledge of NYS WCB regulations as they affect our business and client issues, and client needs; Works with manager to increase knowledge in NYS WCB regulations thus building and maintaining positive ongoing client relationships. Provides continual education to clients on Standard Security processes, policies, and procedures, including web-site services and navigation.  Responds to customer inquiries regarding coverage questions, billing issues, status updates, and other aspects of the benefit plans with oversight from manager and Sr. team members when needed. Works closely with resolution specialists...

The Commercial Marine Brokerage Account Manager is responsible for the placement and servicing of commercial marine insurance accounts, working alongside their manager, their agents, and underwriters to deliver tailored coverage solutions for clients. This is a developing-producer role suited to a broker early in their marine career who is building specialist knowledge across commercial marine, recreational marine facilities, marinas, boat dealers, yacht, and related marine habitational and liability exposures. This role supports the growth and retention of an assigned book while progressively taking on independent placement responsibility as expertise develops. Your Impact: Market, quote, and place marine insurance accounts under the guidance of senior brokers, building proficiency across hull, P&I, marine general liability, marine contractors, and habitational marine risks. Prepare submissions, gather underwriting information, and assemble complete, accurate...