214 customer support officer jobs found in New York

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The ideal candidate will combine  sales support expertise, project management skills, and data-driven decision-making  with a strong insurance background. Leveraging  Microsoft 365, CRM systems, and AI tools , this individual will help deliver a  differentiated experience for agents, brokers, and customers , while ensuring alignment with Middle Market growth strategies.      Key Responsibilities:    Execution of Strategic Priorities    Partner...

Position Title Commercial & Private Bank Compliance Risk & Controls Associate Location New York, NY 10018 Job Summary The Commercial & Private Bank Compliance Risk & Controls Associate will play an integral role in the design, buildout, transformation and implementation of a Compliance risk management framework as well as advise and oversee business lines through ongoing identification, assessment, and measurement of material risks and key controls. The Commercial & Private Bank Compliance Risk & Controls Associate, in this 1st Line of Defense (1LOD) role, will bring expertise in regulatory Compliance and risk experience in Commercial & Private Banking businesses. • The Private Bank consists of Private Client Groups (PCGs) who are highly specialized in providing white glove service to High Net Worth and Commercial clients by offering Deposit products, lending, and products and services from Flagstar’s broader offerings. • The Commercial Bank...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents. Job Description: Senior Director, Data Architecture Location:  New York, NY Reports to:  Head of Data Engineering & Chief Data Officer Department:  Starr Technology Group Overview: The Senior Director, Data Architecture is a pivotal leadership role responsible for championing, building, and scaling a world-class Data Architecture practice in support of Starr’s global enterprise data vision. Reporting to the Chief Data Officer, the candidate will define and deliver modern, resilient, and...

Position Title Credit Products Analyst II Location New York, NY 10018 Job Summary The Commercial Credit Analyst II builds upon foundational credit experience by taking on more complex underwriting and portfolio management responsibilities. This role plays a key part in supporting Credit Products Specialists in assessing credit risk, structuring commercial loans, and monitoring portfolio performance. Analysts are expected to independently conduct financial analysis, prepare risk ratings, and provide insights on credit decisions, while continuing to refine industry expertise and technical skills. The anticipated base pay rate range for this role is between $77,568 - $95,799. Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: JOB RESPONSIBILITIES Credit Risk Analysis & Portfolio Management: Conduct financial spreading and risk rating analysis. Perform detailed credit due diligence and industry research. Prepare annual and periodic...

Position Title FP&A Associate - Banking Industry Location New York, NY 10018 Job Summary The Financial Planning & Analysis Associate supports Flagstar’s Financial Planning and Analysis department and works closely with Business Unit CFOs and the Production team regarding strategic direction across business units and the consolidated firm. This person plays an active role in guiding the business and is accountable for building and continually improving internally crafted driver-based forecasting, revenue, and expense models to provide deeper insight into efficiency, costs, profitability and accountability to support strategic and tactical decision making in each line of business (LOB). $65,031.75-$107,818.00 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: JOB   RESPONSIBILITIES     Pre pare regular forecast updates liaising between corporate and business forecast process needs .   Analyze financial...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a resolute motivated individual to join our team as a Client Management Operations Lead. This is a senior leadership role responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits. This role drives client retention, growth, and profitability by supporting client relationship management, operational process improvement, and service delivery. This role partners closely with Distribution, Claims, Operations, Underwriting, Technology, and other cross-functional teams to ensure alignment with organizational objectives and market trends. You will Develop and implement business and operational strategies that drive customer outcomes, optimize productivity, and enhance service models. Build and enable best-in-class Client Management processes and...

Who we are AIG, Inc. is a leading provider of insurance products and services for commercial and personal insurance customers.  It includes one of the world’s most far-reaching property casualty networks.  AIG, Inc. (“AIG”) offers a broad range of products to customers through a diversified, multichannel distribution network.  Customers value AIG’s strong capital position, extensive risk management and claims experience and its ability to be a market leader in critical lines of the insurance business. Corporate Finance - Investment Accounting The Investment Accounting group at AIG is responsible for the accounting and reporting for AIG's Invested Assets of over $95 billion a comprised primarily of fixed maturity securities and includes private equity, hedge funds, commercial/residential loans and equity securities.  In addition, AIG’s derivative portfolio consists primarily of foreign exchange derivatives but also includes interest rate and other derivative instruments....

About the Role   AIG is looking for a resourceful, strategic communicator to join our global Internal Communications team as Director, Leadership Communications. This professional will play an integral role in executing and supporting communications strategies for programs and activities in support of our Human Resources and Legal and Compliance functions. The ideal candidate is someone who will come to work every day with energy, ideas, and the commitment to drive results.   This position will collaborate closely with other communications professionals across the organization and stakeholder leadership teams and will directly manage two team members. This role reports to the Head of Internal Communications and is based at AIG’s headquarters in New York City. It is office based 4 days per week, with 1 day remote.   Responsibilities:   With a demonstrated track record of successfully developing and implementing communications strategies and plans within a complex,...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a resolute motivated individual to join our team as a Customer Disputes Resolution Liaison (RL). Reporting to the Head of Ethics & Customer Complaints, the RL plays a crucial role in safeguarding the customer experience while effectively mitigating risk for the company. This role requires exceptional skills in investigation, conflict resolution, problem solving, and verbal and written communication, augmented by proficiency in artificial intelligence (AI)-powered tools and platforms. The RL leverages generative AI, machine learning models, natural language processing (NLP), and predictive analytics to transform complaint resolution from reactive to proactive, and to augment professional judgment, strengthen investigative rigor, drive smarter, faster, and more consistent complaint resolution outcomes. RL is a...

Dir Strategic Initiatives - NS06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Director of Transformation & Optimization will serve as a business lead for the IT investment portfolio across P&C Claims, responsible for shaping business requirements, prioritizing capabilities, and driving optimization. This leader will partner closely with the Agile Product Manager for the Claims CX Value Stream to ensure alignment between business needs and technology delivery, while overseeing operationalization and adoption of new capabilities through effective change management, risk controls, and issue resolution. In addition, this role will define and execute strategies that enable broader improvements to the customer...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are looking for a motivated and talented individual to join our growing cyber claims team. As a Senior Claims Consultant, you will be handling complex and high exposure primary and excess cyber and data privacy claims from inception to conclusion. Your role will include investigating, evaluating and negotiating first-party and third-party cyber and data privacy claims.  Job Description Summary If you can put your keen legal mind to work analyzing,...

Company: Mercer Description: We are seeking an experienced and strategic EPMO Leader for CapEx Management to join our team. This pivotal role ensures that our capital investments are strategically aligned, financially disciplined, and governed with rigor. The successful candidate will provide transparent reporting and strong stakeholder engagement, enabling senior executives to make informed decisions that maximize business value and support sustainable growth. Key Responsibilities: Lead business case development and portfolio prioritization in collaboration with global, regional, finance, and technology leaders. Monitor budgets and spending to ensure financial discipline and alignment with organizational goals. Drive benefits realization and provide comprehensive reporting to senior leadership. Manage risks and issues related to CapEx projects, ensuring timely resolution. Serve as the primary liaison for senior executives on CapEx matters, facilitating governance...

Company: Marsh Corporate Description: We are seeking a talented individual to join our team at MMC. This role will be based in New York, New Jersey, Boston, Atlanta, or Chicago. This is a hybrid role that has a requirement of working at least three days a week in the office. As an HR Operations Analyst - HCM, you will develop high-quality business solutions in an agile context that deliver valued business outcomes and facilitate informed decisions. You will identify areas for improvement within business processes, systems, and user experience, driving optimization of operating models across MMC. We will count on you to: Work directly with HR and CIS-HR teams to support the Workday system for Human Resources (HCM, Payroll, Time Tracking, Recruiting, and Learning). Ensure the Workday system is up-to-date and participate in the design, implementation, and support of new features and enhancements. Coordinate technical projects and custom development on Workday...

Join us as a Claims Analyst III to take on key responsibilities within a world-class claims function. Make your mark in Claims As a Claim Analyst III, you will be responsible for handling all aspects of multi-line, financial lines claims from inception through conclusion brought against insureds.   The responsibilities for this role include making coverage determinations, investigating losses, evaluating, and projecting potential exposures, setting judgmental reserves, developing and implementing resolution strategies, managing outside law firms, working with underwriting on policy renewals and promoting client relationships. How you will create an impact You will be responsible for a portfolio of claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution. Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating...

Position Title First Line Risk and Controls Advisory Lead Location New York, NY 10018 Job Summary The First Line Risk and Control Advisory (FLRCA) Lead will assist ensuring the team achieves and maintains a consistent and efficient approach to the review of all required materials. The Team Lead will help with the review of all or a sampling of BU data. For example, new and renewal accounts/loans post opening/boarding and funding, for approval, completeness and accuracy including but not limited to regulatory requirements (for example, CRE, C&I, Syndication and Small Business). In addition, the Team Lead will perform a wide variety of tasks related to quality control servicing according to established policies, procedures and regulatory guidelines thus ensuring overall quality and integrity of the Bank’s Lending or Deposit portfolio. The FLRCA Team Lead will contribute to the analysis of findings from the FLRCA Analysts and Specialists review to assist the team in...

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Job Summary: IDEA (IPH Data & Enterprise Analytics) is IPH’s enterprise data organization responsible for building and operating the data platform, governance framework, and analytics capabilities that power decision-making across all brands. The team brings together experienced data leaders and...

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Job Summary: IDEA (IPH Data & Enterprise Analytics) is IPH’s enterprise data organization responsible for building and operating the data platform, governance framework, and analytics capabilities that power decision-making across all brands. The team brings together experienced data leaders and...

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.  Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following...