08/06/2026
We are seeking a strategic, collaborative, and innovative leader to drive Service and Operational Strategy for Financial Protection and Retirement Solutions (FPRS). In this role, you will report to the Head of Operational Solutions, and will help shape the roadmap and vision for new business and inforce service, across operations and contact center functions, with a focus on improving customer experience, scalability, and efficiency. This role will identify and advance opportunities across automation, digital and self-service capabilities, differentiated service models, AI-enabled operations, workforce optimization, process redesign, and potential outsourcing models. Key Responsibilities Assess current-state operations, customer journeys, channel performance, service demand, and cost drivers to identify transformation opportunities. Lead the evaluation and prioritization of automation, digital containment, workflow optimization, and AI-enabled solutions that improve...
Guardian
New York, NY
Full Time
