33 customer experience representative jobs found in Newport Beach

Job Description: Pacific Life is seeking an experienced and visionary Assistant Vice President, Policy Administration Strategy & Architecture to drive the strategic direction and execution of policy administration systems focused on advancing capabilities through digitization, automation, and AI enablement across our Consumer Markets Division, delivering scalable, efficient, and customer-centric solutions. This role will lead the technical strategy, architecture, and execution of core administration systems, partnering closely with business leaders in a “two-in-a-box” model to deliver measurable business outcomes. The AVP will champion innovation, define the future-state architecture, and ensure alignment between technology investments and business priorities to position the organization for long-term success. This role will be located onsite in one of our office locations, preferably in Newport Beach, CA. What you'll own: Strategic Leadership &...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job; it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Actuary & Director of Annuity Product Innovation to join our Research and Development team. This role is on-site 4 days per week and work from home 1 day per week in Newport Beach, CA, Omaha, NE, or Charlotte, NC. If you are not currently located near one of our offices, we offer comprehensive relocation assistance. As...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Commercial Real Estate Insurance Analyst to join our Portfolio Operations team in Newport Beach, CA. The Commercial Real Estate Insurance Analyst is responsible for supporting the administration and compliance monitoring of property and casualty insurance coverage for Pacific Life’s commercial real estate loan portfolio. This...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We believe in giving you ongoing opportunities to advance your career. Whether you want to take on broader responsibilities or grow in new directions, you are in the right place. Here at Pacific Life, we want to help you embrace your potential so you can achieve your personal best doing purposeful work - every day. As a Sr. Internal Sales Associate for...

Job Description:   Providing for   loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most.   It’s   a big ask, but   it’s   one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because   it’s   the right thing to do. Pacific Life is more than a   job,   it’s   a career with purpose.   It’s   a career where you have the support, balance, and resources to make a positive impact on the future – including your own.  Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience.       We’re   actively seeking a talented  S enior S alesforce Marketing Cloud   Engineer   working in our Newport...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.   We’re actively seeking a talented Senior Real Estate Portfolio Manager to join our Real Estate Investments team in Newport Beach, CA.   As a Senior Real Estate Portfolio Manager you’ll play a key role in Pacific Life’s growth and long-term success by monitoring the credit quality and performance of commercial real estate loan assets to provide the greatest...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re seeking a Senior Actuary (FSA) to join our Consumer Markets Division (CMD) FP&A team, where you’ll play a strategic role in shaping the future of life insurance and annuity solutions. This is an opportunity to leverage your actuarial expertise in forecasting, analytics, and financial strategy while collaborating with cross-functional teams in hedging,...

Job Description: Director, Technology Transformation Leader – Institutional Division Job Description: Pacific Life is seeking an experienced and forward-thinking Director, Technology Transformation Leader, to join our Institutional Division. This role serves as the technology counterpart in a “two-in-a-box” partnership with the division’s business transformation leader, helping drive the technology strategy, architecture, and execution needed to scale the division's target-state operating model. Reporting into the CIO of Institutional Retirement, this leader will own the technical roadmap supporting the division's multi-year transformation agenda — evolving administration platforms, advancing automation and AI-enabled service delivery, and ensuring technology investments align with the division's growth, scalability, and customer experience objectives. This role partners closely with Operations, Product, and Enterprise Architecture to translate strategy into delivery....

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Vulnerability Assessment Engineer to join our Cyber Operations Team in Newport Beach, CA. As a Vulnerability Assessment Engineer, you’ll move Pacific Life, and your career, forward by contributing to our vulnerability management service by assisting with operational tasks such as vulnerability analysis, technology...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sales Analyst to join our Sales Intelligence Team in Newport Beach, CA or Omaha, NE. This role is hybrid, 4 days in office, 1 day remote.   As a Sales Analyst you’ll move Pacific Life, and your career, forward by working closely with sales partners and leaders to uncover opportunities, determine successes, and provide the...

Job Description: Job Description Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior Financial Analyst II to join our Asset-Liability Management team within Pacific Life Investments. This role is on-site 4 days per week and work from home 1 day per week in our Newport Beach office. As a Senior Financial Analyst II, you will perform complex and interpretive financial analysis to support enterprise investment planning, forecasting, financial and management decision-making. You will evaluate asset and liability cash flow and liquidity needs; develop forecasts and “what-if” scenarios; and translate results into clear conclusions and recommendations. You will partner with Finance, Treasury, Investments, Accounting, Actuarial, and business stakeholders to align analysis with enterprise objectives, improve financial and...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented IT Solution Analyst to join our PL Technology Team supporting the Consumer Markets Division in Newport Beach, CA; Omaha, NE; or Charlotte, NC. As an IT Solution Analyst you’ll move Pacific Life, and your career, forward by acting as a liaison between Customer Service and technology delivery teams to provide solutions to business...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Full Stack Engineer to join our Journey team in Newport Beach, CA. Relocation Assistance may be provided. As a Senior Full Stack Developer, you’ll play a key role in Pacific Life’s growth and long-term success by building and delivering cutting-edge web solutions to enhance Customer Journey. You will fill a new role...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.   We are actively seeking a talented Real Estate (RE) Servicing Analyst to join the Investments team in our Newport Beach, CA office.   The RE Servicing Analyst will facilitate loan set-up and system adjustments in our mortgage loan servicing system (“MLSS”) and assist borrowers with all loan servicing needs for the commercial real estate loans serviced by...

Job Description:   Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.   We’re actively seeking a talented Director of Data Analytics to join our team in our Charlotte, NC: Omaha, NE or Newport Beach, CA office. Relocation Assistance may be provided.   The Director of Data Analytics is accountable for setting and executing the Operations Data Analytics strategy for a department-level analytics function supporting multiple related...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. The Project Technical Lead, Workflow Automation & Integration partners with business stakeholders, architects, product owners, and engineering teams to deliver workflow automation, integration, and digital transformation solutions across the Workforce Benefits Division. This individual contributor role serves as the technical lead for complex projects,...

Job Description: Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Identity and Access Management (IAM) Engineer who will be responsible for the delivery of Privileged Access Management (PAM) products and capabilities required to support the enterprise infrastructure and business line applications. In this role, you will assist with the development of the PAM strategy and corresponding roadmaps considering the corporate strategy, industry security trends and regulatory requirements. You will also collaborate and coordinate with IT leaders, technologists and support staff to ensure the requirements are clearly defined and established timelines are met. Finally, you will work to improve and track the maturity of the PAM products and capabilities showing increased adoption, speed to market, and resiliency. How you’ll help move...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Real Estate Portfolio Operations Coordinator to join our Loan Administration team in Newport Beach, CA. As a Real Estate Portfolio Operations Coordinator, you’ll play a key role in Pacific Life’s growth and long-term success by providing support to the portfolio operations team.  You will fill a role that sits on a team of...

Job Description: Looking to jumpstart your career at a company that offers real opportunities to flourish? Look no further than Pacific Life. We’re investing in bright, agile new talent with fresh perspectives to help us innovate and build meaningful relationships for years to come. We are currently looking to add Data Engineering Interns to our team for Summer 2027 at a Fortune 500 company in the financial services industry. As a Data Engineering Intern, you will play a key role in developing a more data driven culture at Pacific Life. Interns will use industry leading tools such as Python, R, Sales Force, and Alteryx to help solve real world business problems. They will be paired with various business units (such as predictive analytics, actuarial, IT, customer experience, etc.) to provide technical expertise while learning more about the business. If you are passionate about data, you’re exactly who we’re seeking! What You’ll Do Participate in evaluating business...

Job Description: Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking talented Technology Rotation Program Associates to be part of our rotational program. The Technology Rotation Program (TRP) will provide a jumpstart to your career by combining leadership development with the challenge of an 18-month rotational program.  You will develop strong technical and analytical skills that will open additional opportunities for growth and enable you to make a measurable impact on our business. Program Overview: Three 6-month rotational assignments on technology teams across Pacific Life’s business units (first rotation starts July 2027) Exposure to senior leaders and a community of talented and motivated early career professionals Access to mentors and coaches to help you accelerate your development of technical business...