3 jobs found in Oriskany

Utica First Insurance Company is currently seeking a Commercial Lines Underwriting Quality Specialist to join our team. This opportunity is available due to the upcoming retirement of a valued team member. The position offers a unique opportunity to build upon a well-established foundation while contributing to the continued success of our organization. Job Summary The Commercial Lines Underwriting Quality Specialist is responsible for ensuring underwriting accuracy, consistency, and adherence to company guidelines through comprehensive quality reviews. This role performs detailed underwriting file reviews, identifies trends and improvement opportunities, and supports underwriting excellence through clear feedback and documentation. The position serves as a subject matter expert on underwriting standards and quality expectations, without formal management responsibility. Reports To: Vice President of Underwriting Duties/Responsibilities Commercial Lines...

Job Summary The Help Desk Analyst role is responsible for providing timely and effective resolution of hardware, software, network, and application issues to ensure minimal disruption to business operations. The analyst supports core insurance systems, including policy administration, claims management, underwriting, and billing platforms—while delivering high-quality customer service to internal employees, agents, and business partners. Reports To: Director of Information Technology Duties/Responsibilities Provide first level technical support to end users for PC/Server hardware, desktop/workstation software upgrades, desktop problem resolution and systems support. MS Windows 11 desktop environment, MS Office 365 environment. Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and externally available information systems. Administer Helpdesk customer support systems...

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking an entry level Customer Care Associate for our Oriskany, NY location.  **** Candidate must speak fluent Portuguese****    Reports To Customer Care Supervisor Schedule:  Monday-Friday, 8:00am to 4:00pm Responsibilities Include but are not limited to: · Answer calls daily in accordance with the average call volume of the department within a five percent margin. · Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox with an average volume within that of all team members within a five percent margin · Maintain thorough tickets for all contact with our customers (insureds, agents, and other parties involved with a policy) · Attempt call...