2 associate director jobs found in Oriskany

Reports To: Director of Information Technology Duties/Responsibilities Designs, implements and supports enterprise infrastructure solutions Leads troubleshooting of complex infrastructure issues Serves as technical lead on infrastructure and integration projects Develops and enforces standards, documentation and best practices Provides mentorship and training to infrastructure analysts and support staff Evaluates emerging technologies and recommends improvements to infrastructure strategy Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure. Environment includes; Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, SonicWALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products. Perform administrational functions and tasks associated with network...

Job Summary The Help Desk Analyst role is responsible for providing timely and effective resolution of hardware, software, network, and application issues to ensure minimal disruption to business operations. The analyst supports core insurance systems, including policy administration, claims management, underwriting, and billing platforms—while delivering high-quality customer service to internal employees, agents, and business partners. Reports To: Director of Information Technology Duties/Responsibilities Provide first level technical support to end users for PC/Server hardware, desktop/workstation software upgrades, desktop problem resolution and systems support. MS Windows 11 desktop environment, MS Office 365 environment. Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and externally available information systems. Administer Helpdesk customer support systems...