3 customer service insurance jobs found in Oriskany, NY

   Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking a Senior Infrastructure Analyst for our Oriskany, NY location.   Reports To Director of Information Technology Schedule:  Monday-Friday, 8:00am to 4:00pm Requirements    Responsibilities Include but are not limited to: · Designs, implements and supports enterprise infrastructure solutions · Leads troubleshooting of complex infrastructure issues · Serves as technical lead on infrastructure and integration projects · Develops and enforces standards, documentation and best practices · Provides mentorship and training to infrastructure analysts and support staff · Evaluates emerging technologies and recommends improvements to infrastructure strategy · Provide support and...

Utica First Insurance Job Description and Standard of Performance POSITION DESCRIPTION Customer Care Associate Job Summary Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.  Reports To: Customer Care Supervisor Schedule : Monday-Friday 9:00am to 5:00pm Duties/Responsibilities Answer calls daily with professionalism and return calls for individuals who left voicemails. Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox. Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy) Exercise discretion in handling personal financial...

Utica First Insurance Job Description and Standard of Performance POSITION DESCRIPTION Quality Assurance Analyst Job Summary The Quality Assurance Analyst is responsible for evaluating and testing software applications to ensure they meet the required standards and specifications. This role involves identifying bugs, reporting defects, and working closely with developers, product managers, and other stakeholders to ensure the delivery of high-quality products and services. Reports To: Manager, Project Delivery Duties/Responsibilities Analyze product requirements and create detailed, comprehensive well-structured test cases and plans Validate new features, enhancements, and bug fixes before deployment in accordance with the defined release schedule. Create and maintain test documentation including test scripts, defect logs, and test summary reports. Execute test cases for web and mobile ease of use and customer satisfaction. Identify, document, and track...