3 customer support officer jobs found in Oriskany, NY

Utica First Insurance Job Description and Standard of Performance POSITION DESCRIPTION Business Analyst Job Summary The Business Analyst is responsible for analyzing business processes, gathering requirements, and facilitating effective solutions in alignment with organizational goals. This role includes a strong emphasis on defect tracking and management, supporting ongoing system enhancements, and ensuring successful delivery of technical solutions across insurance-related functions. The Business Analyst acts as a liaison between business units and technical teams to support both project delivery and operational excellence. Reports To: Manager, Project Delivery Duties/Responsibilities Collaborate with stakeholders (underwriting, claims, actuarial, compliance, IT, customer service) to gather and analyze business requirements. Translate business needs into detailed functional and technical requirements, user stories, process flows, and system...

Utica First Insurance Job Description and Standard of Performance POSITION DESCRIPTION Quality Assurance Analyst Job Summary The Quality Assurance Analyst is responsible for evaluating and testing software applications to ensure they meet the required standards and specifications. This role involves identifying bugs, reporting defects, and working closely with developers, product managers, and other stakeholders to ensure the delivery of high-quality products and services. Reports To: Manager, Project Delivery Duties/Responsibilities Analyze product requirements and create detailed, comprehensive well-structured test cases and plans Validate new features, enhancements, and bug fixes before deployment in accordance with the defined release schedule. Create and maintain test documentation including test scripts, defect logs, and test summary reports. Execute test cases for web and mobile ease of use and customer satisfaction. Identify, document, and track...

   Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking a Senior Infrastructure Analyst for our Oriskany, NY location.   Reports To Director of Information Technology Schedule:  Monday-Friday, 8:00am to 4:00pm Requirements    Responsibilities Include but are not limited to: · Designs, implements and supports enterprise infrastructure solutions · Leads troubleshooting of complex infrastructure issues · Serves as technical lead on infrastructure and integration projects · Develops and enforces standards, documentation and best practices · Provides mentorship and training to infrastructure analysts and support staff · Evaluates emerging technologies and recommends improvements to infrastructure strategy · Provide support and...