1 development program associate jobs found in Oriskany, NY

Job Summary The Help Desk Analyst role is responsible for providing timely and effective resolution of hardware, software, network, and application issues to ensure minimal disruption to business operations. The analyst supports core insurance systems, including policy administration, claims management, underwriting, and billing platforms—while delivering high-quality customer service to internal employees, agents, and business partners. Reports To: Director of Information Technology Duties/Responsibilities Provide first level technical support to end users for PC/Server hardware, desktop/workstation software upgrades, desktop problem resolution and systems support. MS Windows 11 desktop environment, MS Office 365 environment. Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and externally available information systems. Administer Helpdesk customer support systems...