2 general application jobs found in Oriskany

  ***Candidate must speak fluent Spanish*** Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.  Reports To: Customer Care Supervisor Schedule: Monday-Friday, 9:00am to 5:00pm (Overtime as needed) Duties/Responsibilities Answer calls daily with professionalism and return calls for individuals who left voicemails. Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox. Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy) Exercise discretion in handling personal financial information.  Requirements Required...

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking an entry level Customer Care Associate for our Oriskany, NY location.  **** Candidate must speak fluent Portuguese****    Reports To Customer Care Supervisor Schedule:  Monday-Friday, 8:00am to 4:00pm Responsibilities Include but are not limited to: · Answer calls daily in accordance with the average call volume of the department within a five percent margin. · Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox with an average volume within that of all team members within a five percent margin · Maintain thorough tickets for all contact with our customers (insureds, agents, and other parties involved with a policy) · Attempt call...