11/02/2026
Summary Assists customers in solving operating problems and systems-related malfunctions with all company operations and automated systems. Act as a liaison in the development and maintenance of system and procedures. Serve as a liaison with outside vendors and external customers that use our systems. Develop or assist in the preparation of user needs and requirements. Responsibilities/Task Direct system support relative to the activities related to the Support Desk. Responsible for first level support for client operating systems and application software Review changes to existing procedures for Support Desk Manuals, audit all procedures. Maintain liaison with all divisions within organization to keep abreast of their needs and concerns. Determine service level agreements with all divisions and assign work to ensure that service level is met. Represent the department on task forces and cross-functional teams that impact the Support Desk. Work...
AF Group
Overland Park, KS
Full Time
