8 customer service manager jobs found in Parsippany-Troy Hills

About the role The Surplus Lines Reporting Lead ensures compliance with state regulations and maintains operational excellence for the Surplus Lines Governance Team. This role performs multiple compliance activities, including state filings, tax and fee payments, quality assurance of filed transactions, state filing research, and maintenance of state processing documentation and guidelines. Reporting to the Surplus Lines Agency Manager, this position collaborates closely with Underwriting, Operations, IT, and Legal teams to achieve firm-wide objectives while maintaining compliance across all states. Key responsibilities: Monitor state regulatory bulletins and update internal surplus lines’ guidelines, systems, intranet pages and field communications. Maintain all process documentation, state reference guidelines, and state-specific instructions. Conduct quality reviews of agency-filed and broker-responsible transactions to ensure compliance. Coordinate receipt...

About the role The Complaints Regulatory Reporting Lead is a key analytical role that globally sits at the intersection of complaints operations, business insights, regulatory compliance, and data strategy. This role owns the design and delivery of complaint metric reporting across countries and products – translating complaints data into actionable intelligence that drives operational improvement, regulatory adherence, and management decision making. This is an exciting role that collaborates closely with Complaints, Operations, Claims, Compliance, Technology and senior leadership teams to ensure the organization understands not just what is happening – but why and what to do about it. Key responsibilities: Design and maintain complaint metric frameworks that go beyond volume tracking to surface root causes, emerging themes, and systemic process failures. Produce thematic analysis reports that translate complaint patterns into clear, actionable narratives for...

Finance professionals play a critical role in supporting the demands of multiple constituents, including AIG executives, regulators, and stakeholders, while staying at the forefront of accounting and reporting requirements and compliance strategies. The role oversees expenses covering entire AIG companies and affiliates, including business driven, IT, functional and corporate costs. This is critical role in Global GOE FP&A interacting directly with Global GOE FP&A Leader, C&B and HR team, Controllership team, Regional Finance teams, and Finance Business Partners.  The ideal candidate should be highly motivated and have experience with quantitative and strategic analysis for C-Suit executives. As a senior finance professional, you are respected for your technical expertise and/or ability to oversee programs and processes. You balance the needs of multiple stakeholders, create strong analytics using data and experience, contribute to strategic initiatives, and offer...

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs Get to Know the business At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while...

This is a customer facing role which will interact with all levels of leadership. The qualified candidate must be able to communicate effectively in a professional manner with peers, other team members, and clients Serve as senior subject matter expert in the deployment and support of GS&PS’s global Source to Pay strategy Partner with global stakeholders to identify suppliers for enablement on the Ariba platform and lead the technical onboarding and training for the targeted suppliers and catalogs Lead Ariba tool adoption efforts by delivering ongoing end-user training and analyzing non-compliant purchase data to identify new suppliers for enablement Provide on-going Sourcing and Contracting/ Buying and Invoicing improvements, including the ability to generate and analyze complex adhoc reports from the Ariba platform, guide peer team members on improved use of the Ariba tool and assist in developing the knowledge and skillsets of offshore support resources on...

Description The selected candidate will underwrite construction-related insurance risks within assigned authority, applying independent, analytical, data-driven judgment to evaluate and price accounts. Works with limited guidance from leadership to accept, modify or decline business, focusing on construction contractors, subcontractors, developers, and related project risks.   To be considered for this role, candidates must reside within the specified geographic location. This position requires regular in-person visits with local brokers and agents, so remote hires outside the designated territory cannot be accommodated. Responsibilities: Underwrite construction accounts (contractors, subcontractors, developers, OCIPs/CCIPs, builder’s risk) within delegated authority, making data-driven accept/decline and pricing decisions. Manage and grow a portfolio of brokers/agents and clients; build and maintain strong market relationships to source...

Actuary & Director - Casualty Specialty Markets Pricing At AIG, we are reimagining the way we help customers to manage risk. Join us as a Actuary & Director - Casualty Specialty Markets Pricing to take on key responsibilities within a world-class actuarial function. Make your mark in the Casualty Specialty Markets Actuarial Team Our Casualty Specialty Markets Actuaries are on the front lines, quantifying risk, pricing insurance and providing key analyses for AIG’s stakeholders.  We collaborate with multiple functions, including Finance, Claims, Operations, Marketing and Underwriting.  As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. How you will create an impact We are seeking an actuarial professional with industry expertise to lead the Casualty Specialty Markets pricing team.  Casualty Specialty Markets is a $500M portfolio consisting...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a SVP Field Operations Casualty Specialty Markets to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Casualty Specialty Markets How you will create an impact Responsible to lead the field operations of Casualty Specialty Markets.  The Environmental Zonal Managers as well as the Head of SEMM and Trucking will report into this role. Drive the development of growth and profitability strategies.   Responsible for the achievement of financial targets for revenue, profit and growth; includes GWP, GAAP Underwriting Profit, and GOE and PTOI targets. The portfolio is profitable, and we are looking to achieve double digit growth in 2025 and additional growth in 2026. Develop strategic vision and value proposition that recognize changing business and competitive environment dynamics, key...